Get the most from a Bowers & Wilkins Zeppelin

Get the most from a Bowers and Wilkins Zeppelin

If you have a Zeppelin, we hope that you are already enjoying the fantastic sound that it offers. But as is always the way with hi-fi, if you put a bit of thought into placement the resulting performance will improve. Small things can make a big difference in audio.

For starters, the more solid a platform you can sit your Zeppelin on the better. We’re not saying it has to be on a dedicated hi-fi rack, necessarily, but as solid a base as you can manage is a good idea. It will pay dividends with the sound.

Also, think about space. As is the case with most hi-fi speakers, a little bit of breathing room does wonders for the sound. In the case of Zeppelin the subwoofer and flowport technology perform better with a little bit of space to ‘breath’. But, as always with hi-fi, a little experimentation will allow you to get the best possible sound for your own taste and the room in which you have the system.

Also, while Zeppelin has what can comfortably be described as a ‘room filling sound’, traditional hi-fi values can help when it comes to where you place the Zeppelin for listening. If you want a high-quality stereo image – where all the musicians appear in the areas of the soundstage where the producer intended them to be, then try placing the Zeppelin directly in front of your favourite listening position – this will work especially well if you decide to use you Zeppelin to boost the sound of your television as well as an iPod speaker.

There’s also an optional Zeppelin wall-bracket. This allows you to free up some valuable shelf space, and also makes it easy to position your Zeppelin below a wall-mounted flatscreen television.

Further adjustments can also be made by using the menu system that pops up on your iPod screen when attached to Zeppelin. A new menu option called ‘speakers’ appears, and from here you can adjust the bass output of Zeppelin to suit your taste. Try it, and see what works for you.

And if you have any more Zeppelin set up tips, please feel free to post them here via a comment, so that others can learn from your experiences.

423 Comments

  • Chris says:

    Love my Zep. Two comments, one I have never seen the bass app pop on my iPhone. 2, with 3.1 on the iPhone the Zep doesn’t always recognize. Thoughts? Email me.

  • Anthony. says:

    I purchased the wall Bracket because I felt. the speaker, needed to hang in space as a real work of art

    Again the bracket is a good solid design. The Zeppelin is a joy to hear and now the sound seems magical, I no longer take my Ipod touch out and about because I can see they were made for each other. I use my old classic on my daily commute to work ect. The zeppelin is one of the best hfi hardware i have ever come to purchase. I have told friends to save up and get one and stop pissing about with silly speakers.

    joy joy.

  • Derek Stevenson says:

    Lovin’ my Zep too. Got it on hard wood desk with a nice gap from wall behind, kept the bass on 0 and it sounds great.

    Chris on my iPhone the speaker setting is in the general settings menu and as yet I’ve had no recognition problems with my iPhone 3G and the Zep. I have an iPhone 3G (not 3G S) and I’m using 3.1 but had a recent update download from Apple. Hope this helps with speaker setting for you and your connection rights itself.

  • Roland says:

    I think for some of the older ipods you won’t see the bass option. I have 3 ipods and it only comes on one of the the other two I guess are to old

  • Downing says:

    Chris,

    I had the same issue with the bass speaker setting not appearing on my iPhone 3G or my iPod Touch 2G when I first got my Zeppelin two weeks ago. I don’t know if this is a fix, but I tried rebooting my iPod by powering it off, then back on while it was plugged into the powered on Zeppelin. The setting then appeared. This worked for my iPhone as well.

    I’ve got the Zeppelin on a very solid piece of furniture about six inches away from a wall. I go back and forth on the bass setting between 0 and -1. Outstanding sound! I could not be more pleased with it.

  • Rick says:

    I just bought a Zeppelin. After hearing Ipods through many setups (even the new Bose dock 10) I have never heard one that sounded as good as the B & W Zeppelin. A very warm, detail sound through out the spectrum. If you are looking for the state of art sound for your Ipod here it is my friends.

  • Bradley says:

    I am trying to get my Zeppelin to play other music sources, using its various cable connections… nothing seems to connect, I’ve tried with my older MP3 player using it’s line-out cable, I’ve tried with connecting to my Sony Vaio computer – USB cable and headphone jack, and I get nothing. The only player it seems to recognize is my i-pod, which is fine, but I have so much more music elsewhere. How do I get my zeppelin to play from other sources?

  • Cecilia says:

    I got my Zeppelin about 3 weeks ago and has it hooked up with a power conditioner. I do think I get better audio quality with this setup – the music has real good dimension, bass is clear not boomy, and I’m hearing details that I couldn’t hear before. For what I’m getting it’s well worth the price.

  • Banjello Inlycra says:

    I connect my Mac Mini to the Zeppelin’s 3.5mm mini jack analogue input and listen to internet radio far more than my iPod – remember to set the output volume on your Mac to maximum and use the Zeppelin remote to control the listening level. Check out “wolfgangsvault.com” for some classic concerts.

  • Steve says:

    I’d like to play the music from my macboook as well as the i-phone. I have an Apple airport express which I believe can do this wirelessly. But it’s not working by just connecting, has anyone done this & how please?

  • SusannaGrant says:

    Hi Steve,

    This is covered in the Zeppelin Connectivity guide.
    The airport express out should be connected to Zeppelin AUX input

    Zeppelin has both analogue and optical digital input( combined socket) Zeppelin mini only has analogue aux in.

    I hope this helps,
    Susanna

  • sascha says:

    My advice for iPod users, set the QE on “more hights” here in germany “mehr Höhen”.

    My experience is that this preset delievers the best results.

    “Jazz & Rock” are also ok, but delievers sometimes too much bass or even accurate bass.

    For placing the zeppelin, a position not too close to a wall (min. 20 cm) is recommended.

    If you do not use the rubber stand, use a knee hight stand for best results.
    With the rubber stand, the usual sideboard hight seems to be ok.

  • sascha says:

    Regarding the Airport Express, be sure you activated and connected the Device in iTunes, set the volume in iTunes to maximum and use the right jack at the zeppelin.
    My experience is when using the “headphone” jack, that the zeppelin delievers a more decent and less louder sound. Using the zeppelin with my TV for watching movies and music videos from my iPod is ok, but also here the volume is not as loud as is could be. But this seems to be related with the video source, because on my macbook the videos are also not too loud.

  • Martyn says:

    Just got the mini zeppelin, sounds great. My iphone and nano work fine through the ipod socket but my ipod classic, 2 or 3 years old will not play. On the ipod screen it says ‘connected device is not compatible with this ipod’ or something like that. Can anyone help?

  • leanne says:

    my zep has a weird buzing sound when i first put my ipod touch in which sounds like eletric passing though it cant get it to stop

  • Brian says:

    My Zeppelin has started making an annoying buzzing sound whenever it changes tracks from one album to another on any iPod that I play on it.

  • SusannaGrant says:

    Dear Brian,
    It sounds like you need to take it back to your dealer. There is more information on what to do if you have a fault on this page:
    http://www.bowers-wilkins.com/display.aspx?terid=2479&infid=2466
    I hope this helps,
    Kind regards,
    Susanna

  • Lyn says:

    We purchased our Zeppelin two years ago and LOVE IT! However, last month it started making a buzzing (distorted electrical type sound) when the iPod is docked. It is most noticeable between tracks. It does not make this sound when iPod is connected via aux. cord. We are hoping this isn’t an expensive repair. Does anyone have any suggestions on how to correct this? Looks like a couple of others are experiencing this same problem.

  • SusannaGrant says:

    Hi Lyn,

    Have you checked that your software is up to date. Sometimes the buzzing can be caused by this. You can check for the most recent updates here:
    http://www.bowers-wilkins.co.uk/display.aspx?infid=4361&terid=4547

    Thanks
    Susanna

  • Luis Alves says:

    Just bought a Zeppelin and am just now enjoying some excellent SoS music through my iPhone docked into the fantastic Zep.

    If I may suggest an added feature would be a new iPhone/iPod Touch B&W branded app to stream music from any networked NAS (UPnP/DLNA) or PC using a good interface, like the native “iPod” app. I have bought the Plugplayer app from the AppStore but it’s cumbersome to use and quite unstable.

    Keep up the good work!

  • Marc says:

    I bought Zep as a present for myself and i have to say i could not have made a better purchase. The sound quality is amazing and i am now looking forward to get the panorama for my tv, the MM-1 for my computer and ear phones (P5). When is the MM-1 and P5 going to be released?

  • Paul says:

    I listen to itunes radio via the airport express and only recently found out that both the Airport Express and the zeppelin have optical 3.5mm ports for connectivity which ensures perfect sound quality. No other speakers have this capability as far as I am aware. I also have Bose speakers but the Zeppelin is my favourite.

  • Lyn says:

    Re: Dec. 7 post from SusannaGrant…

    Yes, we did the update for our Zeppelin. The link you gave me is to the mini. We have the full size Zepplin. The buzzing sound is getting worse. We didn’t expect to have a problem like this in less that 2 years of use. Any other suggestions? When I wrote W & B I was told it was a fault and we’d have to “send it in” : (

    Thanks for any help!
    Lyn

  • Andy says:

    Hi folks, Got the Bose sounddock series 2 for christmas, but have to say nice sound at low volume but when turned up there is no bass and the whole sound is very tight and one speaker sounding if that makes sence.Also the remote is rubbish and my ipod touch wobbies in the cradle which feels like it’s about to fall off. So it’s going back under the 30 day trail. I have just went out and got the Zep and it is SOOOO much better and sweeter sounding with a wonderful bass and crisp treble also it’s alot louder and stays clean and clear all the way up to max volume. The remote is great and the volume goes up and down with the ipod. The ipod sits in the cradle so much better and you can hold it as if it isn’t attached to the Zep. I am so glad i tried this baby out before keeping the Bose, which now sounds pants conpaired to the Zep. Awesome sound. And it looks so cool.

  • Nick says:

    Help! My Zeppelin buzzes in a terrible way when I pump up the volume! I bought it 3 weeks ago but the basses are gone.. Help! Somebody: try with some songs by trentemoller 320kbps (for example) and tell me what happens!

  • Nick says:

    Now that’s what I’m talking about!! I’ve been looking at purchasing a new docking station for six months now. After testing various units, including the Bose systems, I am delighted with my Zep. I can’t beleive the quality of the sound! Well done B&W.

  • Mark says:

    Went looking to trial the Zep mini, after listening to both the mini and the original, just couldn’t resist buying the original Zep the sound was so much bigger with greater depth.
    Got it home, tried a mix of music and the results were better than I had expected. Plugged it into the TV to try, again what a difference. Well worth the money, plus it looks the class act it is.

  • chris says:

    I simply cannot find a users manula. It is not in the dropdown for manuals. Why is it so elusive and where can i acccess one?

  • Susanna says:

    Nick,
    This sounds like a fault and you should contact your dealer / retailer. You are still under guarantee and they can organise a repair for you if one is necessary.
    Kind regards,
    Susanna

  • Susanna says:

    Chris,
    The Zeppelin user manual is available to download from the support page:
    http://www.bowers-wilkins.co.uk/display.aspx?infid=2466&terid=4381
    I hope this helps,
    Susanna

  • Makhdoom says:

    Why does the Zeppelin sound better on the marble floor and not as good (some of the spectrum disappears) on a wood table.

  • Jennifer says:

    Hi there,
    Should you ever have any issues with your Zeppelin (in the US) please contact marketing@bwgroupusa.com. We are happy to answer any questions and troubleshoot any issues you may be having.
    Best,
    Jennifer

  • Steve says:

    having a problem getting the initial firm ware update following instructions from manual using usb lead from zepp to laptop but the drivers dont seem to install any place where i can d/load the drivers.
    Not getting the white light wich tells me its connected. plus it will move tracks thru i tunes but sound only comes thru laptop speakers HELP!!!!
    Steve

  • Krestian says:

    Hi Makhdoom,

    When a Zeppelin ( or any other speaker) is placed on a light support the energy from the speaker will vibrate both the speaker itself on the support leading to unwanted colouration.

    When a speaker is placed on a solid suport like a marble floor only the driveunit will vibrate, which as a result gives a cleaner and more punchy sound.

    I hope this helps.

    Best,

    Krestian
    Product Category Manager

  • steve says:

    more than happy with my recent purchase of the zep, awesome sound, does anyone know if the floating cradle is adjustable? i have seen pictures of some that have a forward facing ipod, mine seems to sit up in the air at an angle which is difficult to see from a seated position. any help much appreciated, thanks, steve. (a big thanks to b@w also) superb piece of kit.

  • David Burgess says:

    Just bought a Mini – works great with my old Nano but I have a U2 classic IPOD the second version they did (40G), when I mount the iPOD it says it is connected to an unsupported device. Anything I can do to get around this problem?

  • Vanda says:

    Overjoyed with the Zeppelin we just puchased! I’m hearing orchestral sounds never heard on any other speakers. You can actually hear the individual distinction between 3 or 4 trombones or trumpets. The Bass is incredible and it’s such a CLEAN, PURE Sound! Thank you Bowers & Wilkins. :-)

  • tom says:

    Is there any possibility to add some functions to the Zep remote? e.g. when playing an album to jump over to another album. At the moment You can only rewind or forward between the tracks within the chosen album. Can’t go back to album list and choose another one…..which is a bit annoying. Maybe programmers would add double click to make it easier……

  • Richard says:

    Hi
    Can someone tell me if the Zeppelin also charges the iphone when it is docked. Thanks

  • Nick says:

    Yep ! mine does. I’ve got a iphone 3G, went out today for a cd player for my room and came out with a Zeppelin. ( can you tell i’m not with the wife anymore )
    Also works while not in airplane mode, so rings through speakers.
    Go get one Richard, you’ll be very impressed with the clearity of sound !

  • Nic says:

    The menu system and option called speakers does not come up when my iphone 3gs is connected to my Zeppelin does this feature only work with ipods?

  • Chris says:

    Hi,

    I have had a zeppelin (full size) for a while. I do like the wall bracket idea, but was wodnering if there are any “stand alone” stands (i.e) like a pole with a cool chrome base or something…that would put the Zeppelin waist height….anywhere in a room….I think it would look AWESOME….

    Any ideas?

  • stu says:

    bought my son a zep about 2 years ago he kept going on how good it was . wish i’d kept it my
    self. got another 1 the other day just so good it’s unreal.

  • jake macka says:

    the zep is good but if you play music with heavy bass something in the left speaker rattles and pisses me off, i sawpd myn for another one thinking it was a fault but seems to be just crappy designed, another annoying thing is if you play through the aux port it is crackly and sounds like balls. other then that through an ipod its good

  • max says:

    I am loving my Zeplin, but wondered if it has a wireless feature so that i can control it via my IPOD like a remote.

    The Sonos has this feature and it would be great if the B&W would offer this function

    Thanks

  • RA says:

    I have my macbook connected to the zeppelin via the earphone jack. Pretty simple and the sound is great but wanted to confirm if there are any additional settings i need to make on my macbook to ensure optimal sound. Anyone?

  • paul says:

    Hi purchased a zepplin in Feburary. Wow what a brilliant piece of kit. Does anyone know why the volume goes down before increasing or is it just mine?

  • Iain Mackay says:

    I have the zepplin sitting on a small wooden table about four feet of the ground, and 8 feet away from where i listen.
    I feel i dont get a good stereo image any suggetions?

  • Damian Hitchens says:

    I have recently bought my wife a new i pod touch (8G) and it wont play on my Zeppelin!
    Can anyone help??

  • David Blanchard says:

    The Zeppelin is a beautiful piece of modern art that makes a wicked sound as good as anything that you can buy,with a range of tones and sound depth.
    Here in New Zealand we call it sweet as!

  • PAUL says:

    had the zep for two years and it works with my 3gs i-phone and 80g classic i-pod and i run my turntable through it and it all sounds awesome, thanks B&W. Thinking about getting the mini for the bedroom.

  • Morris says:

    Can I hook up a USB turntable to the Zepplin?

    I’m a complete novice at these things and have no idea what I’m going so any help would be most welcome!

  • Rob says:

    I love my Zeppelin and have had it for about 18 months now. Its mix of looks and sounds is just bob on. My only problem is that the sub will struggle with deep bass in certain tracks, no matter what the volume is at unless the EQ is set to flat, but having the EQ set on flat looses the point of having a nice speaker.

    Anybody got any thoughts/ideas?

    Also, can the speaker covers be removed or not? I never dare force it incase I damage them.

  • Glenn says:

    After owning my zeppelin for about two years it developed a fault. when i turned it on it first stared making a loud buzzing noise, then after a few days it wouldn’t switch on, showing a constant red flashing light. I got in touch with Bowers & Wilkins who sent me a new box and inner packaging so it could be returned safely back to them for repair. I was told it could take three weeks before i would get it back but within a week it was fixed and back with me, working as good as ever. This was all done free of charge even though i no longer had the receipt and it was out of warranty. I have to say they cannot be faulted when it comes to customer support and I am very impressed with their service. Thank-you Bowers & Wilkins.
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++

  • John Karwoski says:

    Hello,

    Love my Zep – but the link on this (the blog) page to the wall bracket is broken? How can I get more info on it and order one? Thanks!

  • Neville says:

    Hi All – seen some comments about a buzzing sound that seems to appear on the Zeps. Anyone got any advice as to the problem other than sending back to B and W? Live in the UAE and this route could be tiresome!

    Any advice, greatly appreciated.

    Smiles – Neville

  • Christopher Moore says:

    This is a known problem,usually with the earlier Zeppelins that have the serial No that starts with Z00. Follow the link for more information http://discussions.apple.com/thread.jspa?messageID=8239640&#8239640

  • Phil Smith says:

    Hi, We have owned our zeppelin for 5 months and very pleased we paid the extra money to purchase a speaker with such amazing sound but also a piece of modern art for the home!

    However please can anyone tell us just what the bottom button is for on the remote as we have searched and searched the net and the main web site for B & W explains very little. This is driving us mad not to know.

    If anyone can advise you will be our star!

  • SusannaGrant says:

    Hi Phil,

    You can download a user manual from this page:
    But just so you know, that ‘mystery’ button allows you to toggle between iPod/iPhone and AUX:

    If AUX selected, a docked iPod/iPhone will pause.
    If iPod/iPhone selected, it will play.
    If no alternative source is connected, a red LED indicates invalid command.

    I hope this helps,
    Kind regards,
    Susanna
    Bowers & Wilkins

  • SusannaGrant says:

    Dear John,

    You can order a wall bracket from any authorised B&W dealer. I have corrected the link, thanks for pointing it out:
    http://www.bowers-wilkins.co.uk/display.aspx?infid=2466&terid=2470
    Kind regards,
    Susanna

  • Christopher Moore says:

    Hi John,

    If your looking at wall mounting your Zeppelin, take a look at this. It’s only available from the UK but it certainly looks the part and once mounted you can move it to suit your listening position.

    http://www.sightandsounduk.com/catalogue/p8022/s147_c106/Furniture/Wall-Brackets/E-Vision-Zeppelin-Wall-Mounting-Bracket.aspx position.

    Regards
    Chris

  • Christopher Moore says:

    Hi Morris,

    The USB port is for software updates only. I’m pretty sure you can connect it through the AUX port but as I don’t have a turntable I can’t be 100% certain.

    Regards
    Chris

  • Mark Felker says:

    I also have a U2 classic and the first time I tried it out, it did not function. This device is not regognized etcj.. Pulled it off and tried it again and WOW, all my music from all those years ago sound amazing. I have a music video and have the Zep as my sound source, the video comes on my HDTV but flickers and there is no sound. Can anyone help me with the proper connections? Thankyou…..

  • Tom Butler says:

    My Zeppelin is running Programmer 1.3 on my Mac – I would like to check if there have been any updates but I can’t find the link on the B&W web page

    Can you help please?

    Tom

  • SusannaGrant says:

    Hi Tom,
    You can find the links to all software updates here: http://www.bowers-wilkins.co.uk/display.aspx?infid=2466&terid=4381
    Kind regards,
    Susanna

  • zoe says:

    Love my Zeppelin- only had three days but cant stop listening to it. I never thought an ipod could sound so good. Downloaded Neil Young ‘after the goldrush’ which my parents used to listened to on vinyl many years ago and it really came alive. Old Genesis & Talking Heads also sound great. Saving for the mini for our kitchen …

  • Ian says:

    Well, What a lucky birthday boy!! I have heard the Zep in plenty of stores and have put other purchases before it. I really shouldn’t have and now I don’t have to.

    I listen to a large variey of genres from Black Hole Sun to Trois Gymnopediés and I have got to say that I am so impressed with how deep and broad the sound offered from this piece of art allows. I like things that do not offer form over function and this is definitely a beatiful looking and sounding product (although it has brought on a feeling that I shouldn’t call this a product as it’s such an impersonal word for something which offers so much. Well done B&W. My father has rated your products for many years, I can finally pass that enthusiasm on.

    Ian

  • Mark says:

    Will the Mini Zep support the iPhone 4?

  • SusannaGrant says:

    Hi Mark,

    We expect the iPhone 4 to be fully compatible with the iPhone 4 but we can’t confirm this until we can test it properly.
    Kind regards,
    Susanna

  • SusannaGrant says:

    Dear Ian,
    Happy Birthday. We’re impressed with your music taste – let us know what you think sounds best on it here when you have played around with it for a while,

    Kind regards,
    Susanna

  • Phil says:

    Can anyone advise how to link my Zeppelin speaker to my TV?
    Just a thought after purchasing one of the worlds best ipod skeakers why oh why did it
    not come with a full instruction guide book. I still can not find out after 8 months of great sound what the bottom button is for on the remote? thats the one under the – sign any ideas!

    Thanks all

    And having had a rant yes the skeaker is amazing and has changed our music in our home for life so thanks.

  • Krestian says:

    Hi Phil,
    Using the zeppelin as a TV speaker will improve the TV sound a lot and you can connect the TV to the zeppelin in two ways, either using the analogue or optical digital output from the TV.

    If using the optical digital output, which would give the best sound quality, make sure the digital output is set to stereo PCM. The Zeppelin can not decode 5.1 signals.

    In both cases, analogue or digital, it is the same input socket on the zeppelin which is a 3.5mm jack input.

    If your TV is wall mounted we do have a wall bracket available for the zeppelin which you can ask your retailer about.

    The Zeppelin comes with a 25 page instruction booklet, you can download one from this page if you need to: http://www.bowers-wilkins.co.uk/display.aspx?infid=2466&terid=4381
    You will find full details on the remote functionality on p.16.

    Many thanks for the feedback and I hope I’ve helped.

    Kind regards,
    Krestian Pedersen
    Bowers & Wilkins Product Manager

  • Peter says:

    Hi there, hoping you can help….

    I bought my Zeppelin a couple of weeks back, and I’m very happy with it. However it seems to have difficulties switching between ipod play, and aux (I connect it to my mac for spotify using a 3.5mm cable).

    The aux button on the remote often doesn’t work (even though it does turn the light on the unit green). Sometimes the only way to get it to work is by turning it off at the plug and then back on again. Whenever I do this the sound always come through fine.

    Any ideas how I can rectify this problem?

    Thanks

    Peter

  • SusannaGrant says:

    Hi Peter

    If the Zeppelin changes LED colour then there isn’t anything wrong with the remote control.
    Would you be able to let me know if you are using 3.5mm analogue stereo cable or 3.5mm mini toslink optical cable?

    Kind regards
    Krestian Pedersen
    Product Manager

  • Peter says:

    Hi Krestian,
    It’s a standard analogue cable.

    The situation has got worse I’m afraid, in that on occasion the speaker simply stops playing music through the cable halfway through songs (the green light stays on, and the music is definitely still playing!).

    The only way to rectify the problem is by turning the speaker system off at the plug socket and turning it back on again. Then the sound is restored (without any playing with the cable – the cable itself is brand new). This is the only way I’ve been able to get aux sound back to the system.

    Would updating the firmware help or should I return the system to the shop I bought it?

    Thanks

    Peter

  • Krestian says:

    Hi Peter,

    Please try an optical digital cable (the Mac output is a combined analogue/digital as the Zeppelin input).
    If this doesn’t work there may be a fault with the product and you will need to return it to your dealer or retailer who should repair it under warranty.

    Kind regards,
    Krestian

  • Peter says:

    Thanks Krestian.

    I’ve just looked online and I’m struggling to find one that’s 5m long. Any ideas which retailers might sell them, or manufacturers might make them.

    Peter

  • Ivan Zidek says:

    Hi,

    Just got my Zeppelin. It’s amazing. Just a quick question – my iPhone 4 works nicely, but the ‘Speakers’ menu in ‘Settings’ doesn’t seem to work properly: basically, the Bass+1, Bass 0, Bass-1, etc. setting does not get stored properly, and it always changes back to Bass+1.

    Is there perhaps a firmware upgrade on the way, to fix it?

    Many thanks,
    Ivan

  • David says:

    I’ve noticed a problem that may relate to the ios4 version of the operating system. This happens on iphone 3g, iphone 3gs and iphone 4 versions. Theissue is the speaker bass level setting is not remembered. If you go into the setting screen and change the setting, leave the screen, and go back in again, your change has not been set according to the display. The display always reads Bass +1.

  • Ivan Zidek says:

    Update for anyone interested in an issue with the ‘Speakers’ menu on iPhone4: seems this is a known issue and, actually, the Zeppelin *does* set the bass at the level you select – just the iPhone4 doesn’t display it correctly. Over to you, Apple..

  • SusannaGrant says:

    Thanks Ivan,
    This is indeed correct. You can adjust the bass level through the speakers menu and to be sure you have correctly adjusted the setting you can repeat the precedure but the desired setting will not be displayed on your iPhone 4.
    We have informed Apple of this.
    Kind regards,
    Susanna
    Bowers & Wilkins
    Society of Sound

  • Aisling Sisk says:

    How can I adjust the angle of the Zeppelin? (someone previously asked this question and got no answer). Its on a high heavy cupboard and I cannot see the nano display. I have to stand on a stool to see it (fell off the stool last week and broke my arm) so I need a better solution. Old threads on the internet mention an adjustable rubber stand. I bought this 2 weeks boxed ago from an official supplier and it came with nothing adjustable. I can go lo-tech and stick something under it at the back but I am afraid I will mess up the acoustics…

  • John says:

    Have been using the zeppelin for 7 months now .Fantastic sound and imaging.Enjoy it every day. I have it placed on a fireplace mantle.Thanks for a wonderful speaker system.
    John

  • nk says:

    a stunning piece of kit. the zep is simply fantastic. I had been gagging for it for months so i did some overtime and saved up the dosh. oh what a glorious day when i went by the electronics store and walked out with a zeppelin. Now im gonna get back to the books and the grindstone and see if i cant get that jaguar coupe! (for the sound system more than anything else!)

  • Barclay says:

    Hi, I have owned a Zeppelin for a few months now (model Z-0062998), I have just uprgraded my itouch to an iphone 4 and it will not play on the Zeppelin, there are no messages or anything, the music just comes out of the iphone. Is there any upgrades available or am I doing something wrong?

  • Dan Heffernan says:

    Hi can anyone suggest a good cable for connecting my macbook to the Zeppelin so I can use that as the source player as I have more music on that than on my ipod.

    I have had the Zeppelin for about six months now, & I adore it. Thanks B&W!

  • Steve Priest says:

    I get rather fed up when a product develops a fault when out of warrantee, the usual response from the manufacturer is “sorry it’s out of warrantee, we can’t help” or even worse the use a third party service agent who really just wants to make a profit out of the problem.

    I’m now in a state of shock, our Zep has got to be 2 years old or so although in immaculate condition. I plugged my new iPhone 4 into it and on the screen a flashing message appeared “not compatible for charging”. I unplugged the iphone and a strange humming noise and red light flashed constantly. When I plugged my iPod Classic back in, nothing.

    The reason for my state of shock is, I phoned B&W spoke to Mel and not a problem they’re sending packaging out and looking into it for me free of charge, no drama’s, nothing, I don’t know what to say apart from what a cracking product the Zep is and the aftercare is cracking too!

    Thank you B&W.

  • Patrick says:

    Just to say, they were equally helpful to me. Good work B&W!

  • Keith says:

    Does my Zeppelin need to be sat on a granite accoustic plinth to aid sound production or is it ok sat on a heavy oak sideboard?

  • Matt says:

    Can I plug my old turntable into the Zeppelin? Any accessories needed?
    Thanks

  • steve lawrence says:

    very pleased with the prompt service from B&W when i had a problem with Zep. Well done everybody.

  • Jmaes says:

    Firstly, I love my zeppelin! By far the best sounding peice of dedicated ipod/iphone audio equipmant on the market. However, I have recently brought a Samsung LED tv and want connect it to the zeppelin through the tv’s digital optical connection. On the B&W web site, it says that the zeppelin has an optical input. Where is it? Can anyone please help me?? Thanks, James.

  • Jmaes says:

    Aisling. In the box for your zeppelin there should be a thinner box with accesories written on it. In there should be n additional rubber stand pad that alters the angle in the direction i think you will need. If this isn’t in the box you should go back to the place you brought and ask where it is. Hope this helps.

  • Langerz iPhone 4 on Zepp says:

    There does seem to be a small problem with iPhone 4, after docking on the Zepp, I go to the bass or speakers tab in settings, after setting the bass to what I require it doesn’t retain that setting if I come out of the’ speakers’ tab….I’ve updated the zepp software through my Vaio and USB cable using the downloadable B & W programmer but the problem hasn’t gone away….. Any suggestions or will there be another B & W update soon to alleviate this iPhone 4 glitch?……BTW it’s the best purchase I’ve made in a long time, it gets used every single day, it also plays all of my iphone movies and YouTube videos (superbly) to the TV through the s-video output on the back, and I’ve connected my Vaio up to the Aux input for fantastic sound from all my Vaio media.

  • SusannaGrant says:

    Hi,
    this is an in issue with iOS rather than the Zeppelin so unfortunately it’s not something we can fix with a software updated. We can assure you that although the setting change isn’t displayed, it is in effect.
    I’m sorry for any inconvenience and I’m glad you’re enjoying your Zeppelin.
    Kind regards,
    Susanna

  • Luis Alves says:

    Hi, the Apple presentation of the new iPod line shows a depiction of a Zeppelin with no iPod on it playing music through the new Airplay feature. Airplay requires Wifi and the Zep has none. Is this an Apple exageration, is a new Zep with Wifi coming or … er… what?!? An Airplay capable Wifi dongle would be just fine, particularly with a Toslink output. Hang on, isn’t that an AirPort Express already??!? Confused…

  • Linda says:

    We bought a Zeppelin a month ago. Love the sound with our 3rd generation ITouch. Will an upgrade be needed for the new ITouch?

  • Carlito says:

    I am confused for the Airplay issue as well as what “Luis Alves” says. there is exactly a Zep image on the iTunes 10 new features page… Is there any chance I can enjoy this wireless music playing? It could be fixed by any Zep software update? Don’t tell me a new version of Zep gonna be released soon, I just got the current version couple of weeks ago : (

  • Mark Whiteley says:

    APOLOGIES – B&W are fantastic ! Spoke with Mel today who was extremely helpful and has very kindly offered to repair the Zeppelin, returned to them at their cost and repaired even through the unit is just out of warranty. Exceptional service that has restored my faith in B&W and made me feel a little guilty for questioning it! I look forward to a long a satisfying relationship with this company and their fantastic products!

  • Dale Wilks says:

    me want! Can anyone confirm if a Zep will work with a 4th Generation iPod Touch? (September 2010 model) Ta!

  • SusannaGrant says:

    The iPod Touch should work, you can see a full list of compatible iPods and iPhones here: http://www.bowers-wilkins.co.uk/display.aspx?infid=2466&terid=2470

  • Alexis Rose says:

    Got my Zeppelin Mini connected to Airport Express using a digital Toslink cable with adapters into the Aux port, Airport Express working fine (tested with headphones), and orange light on Zeppelin, but no sound….???

  • Remco Lingsma says:

    Hi Alexis,

    The Zeppelin Mini Aux input is an analogue input so you should use an analogue 3.5mm cable: http://bw.keycast.com/med/Libraries/3/EN.pdf to connect the two together.

    The orange light is correct, but this only indicates there is something connected to the AUX port, but does not necessarily mean there is sound.
    Ihope this helps and please do let us know if you have any further questions.

    Regards
    Remco Lingsma
    Bowers & Wilkins Product Manager

  • Alexis Rose says:

    Thanks – all fixed!!! Analogue cable works fine.

  • régis says:

    bonjour, je viens d’acheter le zepp, mais je ne parviens à écouter la radio de mon iphone 3 gs, pour le reste top!!!!

  • ccgan says:

    I have a strange situation with my iphone
    – Iphone 4 (ios4.01) works on the Zeppelin.
    – Iphone 3gs (ios 4.01) and iphone 2g (ios 3) does not play ipod and stream music. Message when plugin 3gs is “accessories is not optimised for this iphone”.

    How can I get my 3gs and 2g to work as I leave it on the docker most of the time. I tried the usual blah blah … reset phone and reset Zep. Still does work.

    Any suggestion welcome.

    Cheers, ccgan

  • Katleen says:

    Wanted to share how excellent B&W customer service has been following some issues with my zepp after 18 months of perfect sound! B&W picked up on my issue following a post on this blog and immediately contacted me, arranged collection and repair and some 10 days later I am again enjoying my Zeppelin!! Thank you B&W, not just for speedy response but also for reminding me what excellent customer service looks like!!!

  • SusannaGrant says:

    Hi Ccgan,
    Have you ensured you have all the software updates: http://www.bowers-wilkins.co.uk/display.aspx?infid=2466&terid=4381
    If you asre still have trouble, then please do contact our support team: 0800 232 1513 (UK) or 1-800-370-3740 (US)

    Kind regards
    Susanna

  • ccgan says:

    Hi Susanna,
    Yes, I am on the latest firmware @2.1.0 , hardware version is 0.0.2, model number Z2. The zeppelin seems to only work (play music and stream) on iphone4 (iOS4.0.1).
    iphon3gs and 2g will not play ipod or stream music.
    Any ideas what to do next ?
    regards,
    ccgan

  • Dave D says:

    Since updating my iPhone 4 to Os 4.1(8B117) my Zeppelin doesn’t recognise it – the ‘accessory not supported’ message comes up and it no longer charges the iPhone. The status LED initially shines white before then flashing rapid red – system fault. I then have to disconnect the power to the Zeppelin to reset it. If I dock the iPhone in Airplane mode I get it to play and charge but there is interference over the sound that seems connected to the screen – when I scroll or move the screen the interference increases.

    In all other respects the Zep’ is fine. I listen to internet radio via a Soundbridge. Its firmware is 2.1.0 and is a Z2 model and just a year old.

    Please help.

  • SusannaGrant says:

    Hi ccgan,
    Please call the support number, they will be able to help you.
    Kind regards
    Susanna

  • Dave D says:

    Further to my last, I’ve now got my old 1st gen iPod Touch back from my daughter and the Zeppelin is still suffering from the noise interference. The Touch functions perfectly with the Zep otherwise.

  • Damon Oorloff says:

    My original Zeppelin (2+ year old) developed a fault recently and today it expired – ‘BUGGER’ I thought, that £450 down the drain, phoned by audio supplier to order a new one who told me to try calling B&W.

    Now bear in mind that I am a typically disorganised chap who does not keep receipts and never registers products so I called B&W expecting the usual customer service treatment we receive but no, instead I get a helpful lady called Melanie Higgins who arranges to send me a packing box to send the Zeppelin back FREE OF CHARGE, repair it or replace it FREE OF CHARGE and send it back to me FREE OF CHARGE.

    I was totally stunned! Bravo B&W, because of the way you treated me has resulted in three of my workmates ordering systems from you today!

    I wish you every success because you totally deserve it.

    Warmest regards,

    Damon Oorloff

  • pierre says:

    just got my zeppelin can i use my headphones

  • Gregory says:

    Greetings i need to know if i can connect the zepplin to multipal devices. current ly its conected to my flat screen via the aux. my HP pavilion laptop is contect to my tv also as a monitor but i have it connected via a monitor wire which does not produce sound. so what i need to know is that is it possible to either split the audio or is there a function that im not aware of. also i see that you can stream line music wirelessly through airport extream from mac. does pc have a an option for wireless music streaming and if so please advise.

  • Frazer says:

    Dear Gregory,

    The B&W Zeppelin features only one audio input. We do not advise using connection splitters as these can cause connectivity issues and have a detrimental effect on the quality of sound.

    It is possible to use an Apple AirPort express with a PC to allow for wireless streaming to your B&W Zeppelin, it is not just limited to Apple Mac’s.

    Kind regards
    Frazer Hogg
    Bowers & Wilkins

  • Dave D says:

    Just got my Zep’ back from repair after suffering the iPhone 4 noise and flashing red light problem. No warning messages on the screen when the iPhone is docked and easy access to the Zeppelin menus on the iPhone. Although there wasn’t any indication on the paperwork what had been repaired, the dock connector feels a lot smoother. The Zep’ itself looks as if the black speaker covers have either been cleaned or replaced – it all looks brand new.

    I have to commend B&W for a superb customer service – from picking up on my problem from this forum, to organising a returns label and having the Zep’ collected, repaired and returned in 7 days. Outstanding. Thank you B&W.

  • Dave D says:

    Forget to mention – all was FREE OF CHARGE.

  • Derek Brandon says:

    Hi. I’ve just updated a lot of my iTunes songs to the higher quality mp3’s. The Zep sounds even better now. Old songs I’ve loved for decades revealing new hidden instruments!

    I was wondering… As the bass is so good, can it be used a s a subwoofer? It’s around the same price as a half-decent sub. May as well get a spare Zep instead? Any one know would it blow up if fed a heavy sub signal from an AV amp?!

    Derek

  • Peter Carling says:

    Does anyone know if the 4th Generation iPod Touch will dock with the Zeppelin? Some comments on Amazon suggest that the connector may differ from the 3rd Gen. I have never owned an iPod and don’t want to make a mistake with the first one. Any help or advice would be appreciated.

  • Marc with a C says:

    i know the zep is a dedicated ipod speaker but lately, i have also sneakily tried to work in a mistress, with my ipad (as the connectors for ipad is the same for ipod)… every single function from tracks to sound works to a tick, this includes the charging of the ipad and volume control etc… very pleased to see a new use for the zep, i hope the promiscuity will not cost me :-P

  • SusannaGrant says:

    Hi Peter,
    The 4th Generation iPod touch is compatible with the Zeppelin.
    Kind regards
    Susanna
    Bowers & Wilkins

  • Dave C says:

    Hi Peter, I also tried to connect the IPad to the Zeppelin. Sound works great but I could not get the Video out to work on the TV which is a pity…. unless anyone else has ideas?
    Also the Ipad is much easier to read than the Iphone/pod. I wonder if B&W would consider producing something to make it more stable because it is rather large for the dock?

  • Frazer says:

    Hi Dave,

    The B&W Zeppelin and Zeppelin Mini were designed and produced for use with iPods and iPhones’ and were not designed with a device of the iPads’ size in mind.

    Due to the products physical size we cannot recommend placing the iPad on the docking arm. However the iPad does feature the multipin terminal commonly found on most iPod and iPhone devices, which potentially allows the iPad to work directly with the B&W Zeppelin and Zeppelin Mini.

    Apple are also intending to release a new operating system for this product which may further alter the compatibility of the iPad with the B&W Zeppelin.

    The suggested alternative method for use would be to connect the B&W Zeppelins’ AUX input to the Apple iPads’ headphone output, using a 3.5mm jack to 3.5mm jack cable.

    If you wish for the iPad to remain upright while in use with the B&W Zeppelin, there are accessories available from Apple to enable this.

    In conclusion, will the B&W Zeppelin hold the iPad? Yes but currently it is not advised and the alternative method should be followed.

    Kind regards

    Frazer Hogg
    New Media Product Support

  • Melvyn says:

    Hi, I’ve been enjoying my B&W Zeppelin and it’s one of those things that you’re most glad you bought it.

    But I need help in two areas:

    (i) does the B&W Zeppelin works with the iPod nano 6th generation? I see there’s the same 30-pin connector, which by right, appears to work with the B&W Zeppelin

    (ii) I am using a Time Capsule but have my entire iTunes library on my MBP. Question is, if I connect the Time Capsule (airport) to the B&W Zeppelin, I will need a TOSlink right? Can you advice if my entire iTunes library (home sharing is turned on) is on my MBP, but can I stream music to my B&W Zeppelin via the Time Capsule Airport?

    Thank you in advance.

  • Derek Brandon says:

    I was wondering… As the bass is so good, can the Zep be used as a subwoofer? It’s around the same price as a half-decent sub. May as well get a spare Zep instead? Anyone know would it blow up if fed a heavy sub signal from an AV amp?!

    Derek

  • Frazer says:

    Hi Melvyn,

    In answer to your questions:

    The B&W Zeppelin does work with the iPod Nano 6th Generation.

    Looking on Apple’s website, there appears to be no audio out featured on the Timecapsule, unlike the the AirPort express which feature an analogue/digital audio out. As a result of this you will be unable to stream audio to your B&W Zeppelin through the Apple Timecapsule.#

    I hope this helps
    Kind regards

    Frazer Hogg
    New Media Product Support

  • Hans Maarten Vink says:

    Hello, when will Airplay be available for the Zepplin family?

    kind regards,

    Hans Maarten Vink

  • Nicholas says:

    Hi,

    I have much the same question as Hans…

    I’m holding off buying a Zeppelin mini as I was wondering if new Airplay Zeppelins will be introduced soon?, Or will there be some kind of Airplay add on to for the existing model, fitting in place of the iPod maybe?

    Kind regards,
    Nicholas

  • Peter Carling says:

    Hi Susanna – thank you for your prompt response to my question.

    Kind regards,

    Peter

  • Neil F says:

    I have a Zeppelin Mini working with an iPhone4, but its mounting is a bit precarious. Should I expect a matching carrier/tray soon? Thank you

  • Andrew B says:

    Hi just bought a Zeppelin for Iphone 4 and great sound overall. My issue relates to playing videos from the iphone e.g. from camera roll or from Itunes (music videos / movie previews) for example. When the phone is in the docking system the sound will play but the video will not play. You physically have to take the phone out of the docking station, play the video on the phone and then put it back onto the docking station for it to show the video…any help?

    Thanks
    Andrew

  • SusannaGrant says:

    Hi Neil,
    A new cradle should be available in the next 8 weeks.

    Kind regards
    Susanna
    Society of Sound

  • Dennis says:

    Hi, just bought my Zeppelin and have been up all night trying to get video output. No luck. Firmware is updated 2.1. Using S video. iPhone 4 (3GS didn’t work either.). What’s wrong? Love everything else about it.

    Symptoms: plays the video audio, but just freezes display on the album artwork. iPhone setting >outputs are pal (correct)

    Please help

    Ps re docking the iPod does not help either for me!

  • Ian says:

    I have always been very pleased with my zeppelin that I bought in June 2008. I was devastated when it began to malfunction a few weeks ago as it was out of warranty. I contacted B&W and I have been extremely pleased by their response. In less than 10 working days it was collected from my home, repaired and returned completely fixed with a new 2 year warranty. This was all at no cost to me.

    Congratulations on the excellent customer service from one very happy customer.

  • DAVID says:

    Love my new Zeppelin! But have noticed on two songs, at the beginning of both: “The dogs of war” by Pink Floyd, and “The garden of eden” by Peter Gabriel, the bass sub driver, makes a slapping or flapping sound. The Zeppelin is at middle volume. iPod EQ set at: Off. Am I hurting the bass driver? Is it defective? Is it because of the bass heavy starts to these two songs is too much for the bass/sub driver to handle? It does not make this noise with other songs, but they don’t have a powerful low frequency as these two songs seem to. Any advice?

  • DAVID says:

    So, is the sub driver firing forward or backwards towards the two ports in the back of the Zeppelin? Are all the speakers/drivers firing forwards? Still worried about the slapping/flapping sound coming from the sub driver on those two songs, at middle volume level. Still wondering if it is: normal, a defect, or could harm the sub driver by playing these songs. None of the other speakers: mids, tweeters, make strange noises, no matter what the volume. And any other song without extreme low frequency levels sound just fine.

  • DAVID says:

    Dear Susanna or Frazer,
    I have not gotten a response to my questions, like the others did. Just curious as to why.

    Thanks,
    David

  • Frazer says:

    Sorry David,
    It is unlikely you would be damaging the Zeppelin in any way but as you have concerns one of our dealers would be happy to have a listen to the unit and if need be, arrange the repair of the unit.

    Please note the Zeppelin does feature a bass control function which can be access when the iPod is docked by navigating through the Settings -> Speakers menu. This allows the bass to be raised and lowered to suite your needs. Reducing the bass level may help the issue.
    Kind regards

    Frazer Hogg

  • Jesper says:

    Nicholas and Hans Maarten asked about Airplay for the Zeppelins – but I can’t seem to find the answer.
    I know you are allowed to have secrets, but could you please reveal “something” ?
    Thanks,
    Jesper

  • John B says:

    To David,

    The Bass drivers and all drivers and all are forward firing. The flapping/slapping you are hearing on those tracks is not the bass driver. It is the air rushing out of the two bass ports at the rear. Unfortunately the Zeppelin doesn’t have enough real estate near the ports as the Zeppelin Mini so B&W couldn’t incorporate the dimples inside and along the bass ports to eliminate air turbulence and thus the sound you hear.

  • DAVID says:

    Thanks kindly, John B.

    David

  • David Jenkins says:

    I just was wondering if it would improve the sound if I breaking in theZeppelin’s speakers by playing music all day while at work. Would it do anything? Or is it a wives tale about breaking in speakers?

  • David Jenkins says:

    Also, how does the Zeppelin Mini have a lower frequency response than the big Zeppelin with a bigger sub driver? That does not make sense, the speakers are a lot smaller, the whole thing is smaller. ANd while I’m at it, (asking questions), why do the mini computer speakers cost so much? $500.00, and the mini Zeppelin is only $300.00?

  • John Spandler says:

    Can I connect 2 Zeppelins together some how to sync music in the same room was thinking of using 1 either either side of the tv

  • rik says:

    Will there be a usb adaptor for the Zeppelin mini to enable airplay?

  • Kirstien Bjerregaard says:

    hi,

    I want to know if we can attach wireless speakers to the zepplin via the aux port.

    thanks

  • Gareth says:

    Hi, I’m looking to a buy a turntable/record player, can anyone recommend one that would connect and produce the best sound with the Zeppllin?

    Cheers

  • Farras Oran says:

    hello guys, i saw in apple.com that the new update for iphone 4 ios 4.2 i can play music throw airplay in my Zeppelin
    anyone know how to connect..? many thanks

  • David Jenkins says:

    Might have a problem, never happened till today. When the iPod is docked, and I am finished listening, if I take it off, a strange noise comes from the speakers. Not a humming, but a electronic wharble sound, kind of hard to explain, and not loud, and does not increase in loudness with Zeppelin volume button being pressed up.
    When I press the power button and the light goes from blue to red, strange sound is gone. iPod docked, but not playing/paused, you hear it too, blue light on. No dreaded flashing red light, and this is a fresh model two months old, not an old one that had the problem with the power supply. No clue, and before, it was totally silent, no strange noises of any kind. Cannot be heard during play, even silent passages in songs. Totally strange?? Any ideas??

    Thanks

  • Bill M says:

    I was impressed by the reviews of the Zeppelin. A little pricey, but what the heck. Digging deeper, i find that it does not fully support the iTouch 3rd generation…..will not charge when docked. Nor does your firmware update process support Windows 7 64-bit.
    I’ve gone from impressed to disappointed. Thiese limitations are bogus. B&W, if you develop a product, do it right not half assed.

  • David Jenkins says:

    To: Bill M.

    Yes, it does not work well with the iPhones, either 3-G, or 4-G, but it does work just fine with any iPod. This is NOT B&W’s fault but Apples. As to Windows 7: A) Windows 7 just came out, give B&W a break B) Why not try a Mac computer instead?? Think of all the money you will save not having to buy virus protection software, or deal with killer viruses that these virus protection software Companies cannot protect you from, like the conflicker virus for example. Plus you will be happy, instead of frustrated with your computer experience. Unless you absolutely have to use Windows for a non-Apple program, which there aren’t too many now.

  • David Jenkins says:

    To Bill M. Pt. 2

    Actually I apologize to B&W, my Apple G-4 iPhone DOES charge just fine while docked. No idea if G-3 iPhone does or does not as Bill says, as I never owned a G-3 phone, but the bass speaker +1/-1,2,3 adjustment does not appear on my iPhone, but as I have a new iPod, I just used that to set the bass level, and as it is set inside the Zeppelin, the setting works for my G-4 iPhone and my external CD player (another Apple problem, NOT B&W’s fault Bill). Also, as to the strange sound (in my earlier post), believe it or not, is my electricity in my home. At my girlfriends home, no strange noises, nothing. Also at the B&W dealer, where I went as I thought it was in need of repair, no strange noises. I just spent $230.00 on a power conditioner/regulator, hopefully this will cure it at MY home. Fingers crossed.

    Hope everyone had a great Thanksgiving!

  • David Jenkins says:

    Sorry again!! I thought Bill M. said iPhone G-3, I re-read his posting and he said iTouch 3, not iPhone 3. My mistake. Again, I have never owned a iTouch, but it clearly says on the B&W website which devices the Zeppelin supports, and which it does not, before you buy it. I am surprised it does not charge it, maybe it (the iTouch) is not working right. I don’t know. Or the battery in the iTouch is in need of replacement.

    There is NO iPod all in one player on the market that touches the Zeppelin for sound quality, including the WAY overpriced, cheaply made, Bose Sound Dock 10, which is also $600.00 US. It only has two tiny 3″ drivers/speakers, and a sub driver/speaker No tweeters, no high quality mid drivers, just two VERY tiny drivers and a sub driver. Amazing people actually think it sounds good!! Oh well. I am interested to see how my Zeppelin stacks up to the brand new $800.00 B&O iPod player. I have not seen it in the B&O store yet, but they say it will be in any day now.

  • Farras Oran says:

    hi again.. no one answer me guys, about the air play and the Zeppelin..? there is no solution ..???????!!!!

  • Frazer says:

    Dear Bill,

    The Bowers & Willkins Zeppelin does fully support the iPod Touch 3rd Generation including charging it.

    While we do not currently have a firmware updated compatible with Windows 7 64bit, we are working on one and should be available soon. Until we release this to the public we are offering a collection and update service whereby the customer can contact us and we will perform the firmware update for them.

    I hope this helps.
    Kind regards
    Frazer Hogg
    New Media Support

  • rik says:

    Will there be some kind of USB dongle to enable airplay for the Zeppelin mini?

  • Nicholas says:

    Guys, I must have seen at least ten questions I(including two from me!) about updates to allow Airplay or new Airplay Zeppelins here, and it doesn’t look like we’re getting an answer here. Understandable, I guess.

    No problem – I’m ok to sit and wait for whatever new models are around the corner. : )

    Nicholas

  • Denise says:

    I have two questions:
    1. When I connect my Zeppelin mini with USB to my MacBook Pro, I do not get any sound. This never worked; I have to connect via audio cable. What could be the problem?

    2. Will there be a software update to enable Zeppelin mini to work with airplay?

    Thanks for your help.

  • Frazer says:

    Dear Denise,
    In answer to your questions:

    1. The Bowers & Wilkins Zeppelin Mini needs to be switched into USB mode by pressing the bottom button on the remote control until a green LED is shown. Next the Zeppelin Mini has to be selected as primary audio output this can be achieved by holding the ‘alt’ key and clicking on the speaker icon located on the top navigation bar.

    2. Unfortunately we are unable to provide more specific information regarding the recently announced AirPlay technology from Apple Inc. in a Bowers & Wilkins product. We can however confirm that none of our current products have the hardware necessary to enable this technology, nor will it be possible to upgrade current products via a hardware/software upgrade.

    Kind regards
    Frazer Hogg
    New Media Support

  • Farras Oran says:

    ok .. there is any blue-tooth device i can connect to the original zeppelin to play music wireless,, throw AirPlay
    please ANSWER
    many thanks again.

  • Noogle1 says:

    @Faras Orran – How about the Apple AirPort Express?

    http://store.apple.com/uk/product/MB321B/A/AirPort-Express-AirTunes

  • SusannaGrant says:

    Dear Farras,
    Yes, as Noggle 1 suggests, you can use AirPort Express to play music wirelessly: http://www.bowers-wilkins.co.uk/iPod_and_Computer_Speakers/iPod_and_Computer_Speakers/Zeppelin/Compatibility.html . If you download the Zeppelin manual from our site it should give you all the information you need: http://www.bowers-wilkins.co.uk/Downloads/Product/Manual/ENG_FP28495_Zeppelin_manual.pdf

    Kind regards,
    New Media Support Team

  • David Jenkins says:

    Hello!,
    I have a question: as a proud owner of a new Zeppelin Mini, for my office, to go along with my full size Zeppelin which is in my bedroom, I wondered if the Mini has the “speakers” setting to get some more bass out of it. Or, if you would recommend the “bass booster” EQ setting on my iPod helping. Any thoughts??

    Thanks, and another GREAT B&W product! I am VERY pleased!

    David

  • Farras Oran says:

    Many Thank, :)

  • Jason says:

    Farras, here is how to enable streaming via bluetooth http://deltatangofoxtrot.wordpress.com/2010/12/03/airplaybelkinbluetooth/

  • David Jenkins says:

    Hello all,
    After careful reading, unlike the big Zeppelin, the Zeppelin mini seems to bypass the DAC in the iPod, so even if I used “bass booster” EQ setting, it would not matter, as the Mini bypasses the iPod/iPhone DAC.
    And since there is no “speakers” setting like the big Zeppelin, I cannot adjust the bass internally in the Mini either. So, I just have to live with fantastic highs, and mids, and forget about bass response. I REALLY wish the Mini had the “speakers” bass adjustment feature. I also wish my BIG Zeppelin bypassed the iPod/iPhone DAC, like the Mini does, the DAC’s in these Apple devices are not that good. Maybe the next Zeppelin will.

    As such I am still pleased, but prefer my big Zeppelin’s sound. If anyone has thought of a way to boost the bass for the Mini, please let me know.

    Thanks,
    David

  • David Jenkins says:

    Any ideas to boost the bass response from the Zeppelin Mini?? No one?

  • Frazer says:

    Dear Nicholas,
    I do apologise for not answering your question, I did respond to the Airplay issue in my comment to Denise which I hope will answer everyone else who has asked.

    Kind regards

    Frazer
    New Media Support Team

  • Jude Fernandes says:

    Hi!
    I get audio from my zeppelin if the source is an Iphone 4 and the music is being played through the ipod software.,
    but if I try to do the same via stream to me or Zumocast apps there is no audio output from the zeppelin. If I remove the Iphone from the dock , I can hear streamed music. Please just a remedy.
    Thanks

  • James says:

    My iPad plays video through my Zeppelin (when docked on the zeppelin) to my tv but I am unable to do the same with my iPhone 3G.
    Any reason why that is?

    Thanks!

  • David Jenkins says:

    All,
    Just wanted everyone to know that I downloaded the firmware update: 2.3.19 to my Zeppelin Mini, and I have to tell you, it sounds better! I don’t know why, or what the download did, but it made a significant sound difference in my Mini Zeppelin. If you have not checked, go to “settings” on your iPod, and check to see which firmware # you have. If it is not 2.3.19, do the download located in the Zeppelin Mini support area of this site, it is SO worth it!

    Can anyone tell me what the 2.3.19 update did???

  • New Media Support says:

    Dear David,

    The firmware update v2.3.19 for the Bowers & Wilkins Zeppelin Mini included some functionality changes (for example a solid blue LED when streaming audio from the internet) and also system stability and major DSP improvements.

    The improvements to the DSP means the quality of the audio output is better.
    I hope this helps.

    Kind regards
    New Media Support Team

  • David Jenkins says:

    It certainly is better! HUGE difference! I love my Zeppelin Mini even more! GREAT work on the firmware upgrade! I am so pleased with the new sound, it is fantastic! If anyone has not done the upgrade, do it! It makes a big difference!

  • Daniel Teleña says:

    Is it true that newer Zeppelins does not come with the rubber base anymore? Just to check because mine came without one. (Mine is a Z-2 unit, hardware revision 0.0.2 and firmware 2.1.0)

  • David Jenkins says:

    I now own: The Zeppelin, Zeppelin Mini, and just bought the P-5 Headphones. All are fantastic! How about B&W making an iPod that actually sounds better! A B&W iPod, I would buy one in a second! My lostless music deserves better than what an iPod can deliver, but I need a portable player. I want a better quality iPod! A B&W iPod! And with B&W’s design team, I bet it would look smashing! B&W please consider this.

  • New Media Support says:

    Dear Daniel,

    The Zeppelin no longer comes with the rubber foot but you can contact uksales@bwgroup.com if you would like one.
    Kind regards
    New Media Support.

  • james H says:

    Hi all

    I just brought the zepplin, how do you get it to work with apple airport express?

    Many thanks

    James

  • bob says:

    ive got the original zeppelin..its in perfect condition…but i badly want the new one!!!…is it possible to trade it for the new one with some sort of payment charge aswell?!?!?!?!

  • Colin B says:

    I have connected my zeppelin to the TV via tos-link for a number of months but today I have come to mount the zeppelin on your bracket and find there is not enough room for the jack to fit in comfortably. Consequently the TV is not working through the speakers now as I think the cable is damaged where it has been squashed in place.

    I wanted it to work with an optical cable, surely there must be a way?

  • David Jenkins says:

    Dear B&W,
    I am frustrated by the chuffing/distortion noise coming from the ports in the back of my Zeppelin. Even the album: The Unthanks, which I downloaded from your “Society of Sound” has this problem on track 2. Can I plug up the back ports? Or will this damage the bass driver? It is VERY distracting. And the bass setting is set at zero, it’s even worse at +1 bass setting. Would plugging up the back ports help? This is frustrating. I don’t listen to rap, but as I said, “The Unthanks” album, which I LOVE, sounds horrible thru my Zeppelin, because of the chuffing/distortion sound from the bass/sub driver. And I am NOT playing it anyway near full volume. Any advice please??

    Thanks,
    David

  • David Jenkins says:

    Anyone? Can I plug the rear ports without damaging anything? Would that stop the chuffing noise? As I said, even at zero on the speaker adjustment, the second song on the “No Thanks” album downloaded from the B&W Society of Sound makes the sub driver go nuts. Any ideas? I posted my question a week ago.

  • JOHN MORGAN says:

    Who repairs zeppelins

  • Patrick Tully says:

    Just got myself the Zeppelin and trying to hook up my imac computer to the Zepplin any help would be appreciated.Many thanks Pat

  • David Jenkins says:

    Patrick,
    Take it back and wait for the new Zeppelin, it has an ethernet port for your Mac, better speakers, more power, is wireless, (current one is not), and will be the same price! Coming out next month, first to Apple Stores, then B&W dealers. By the way, I have been waiting for over two weeks for someone to answer my question on this forum.

  • David Jenkins says:

    Patrick,
    The new Zeppelin I was talking about is called the Zeppelin Air, see the info about it on this site. Take back your Zeppelin and buy this one.

  • NISHANT SHAH says:

    Hi there! I have an ITOUCH 4TH GENERATION and Ipod Nano 2G.. They both do not play with my Zeppelin Mini. Can anybody help me? DO I NEED ANY UPDATES OR SOFTWARES ?

  • New media support team says:

    Hi Nishant,

    All the latest firmware for Zeppelin Mini is available here:
    http://www.bowers-wilkins.co.uk/Support/iPod_and_Computer_Speakers/zeppelin-mini.html.

    Kind regards
    Bowers & Wilkins

  • Langstraat says:

    Hiya,

    I noticed a post in this list and am unable to navigate and make a return to the poster:
    NISHANT SHAH says:
    Hi there! I have an ITOUCH 4TH GENERATION and Ipod Nano 2G.. They both do not play with my Zeppelin Mini. Can anybody help me? DO I NEED ANY UPDATES OR SOFTWARES ?

    Posted: Monday, 21 February 2011

    I’ve recently changed my car to one with a brilliant B&W set up. To my great disappointment my latest iPod Touch would not work correctly or charge. My old v2 ipod did but not the new one. blah blah blah. I expected that the car dealer would have an update patch. He didn’t. His answer was ” we know of loads of folk who can’t connect their iPods” Anyway, i did a web search and found

    http://www.expansys.com/scosche-passport-charging-adaptor-for-ipod-nano-g4-ipod-touch-g2-and-iphone-3g-180584/

    Bought it. Brilliant. The problem is that Mac informed everyone they were ditching the firewire wiring from the earlier iPods and switching to USB2 . Many manufacturers including B&W didn’t alter their wiring looms hence the charging problem. The scosche just switches the wiring to how it should be. Simple eh?

  • Louise says:

    I have a Zeppelin and play my iTunes music via Airport Express. For some reason I only hear sound out of one of the speakers and absolutely nothing from the other half. When I play music, radio etc. via my iTouch I don’t have this problem.
    My iTouch is 3.1.3
    Can anyone help? Thanks.

  • David Scott says:

    I’ve just got my hands on the new Zep air.
    I bought a wall mount for it. However it doesnt fit anything lke the instructions show?
    Have B&W changed the wall mount for the Air from the older zep?

  • New media support says:

    Good afternoon Louise,

    Thank you for your comment on the blog regarding the B&W Zeppelin and playback issues when connected to an Airport Express.

    In order to try and resolve the issue you are experiencing, please see the following suggestions that may hopefully help in getting your Zeppelin functioning as intended:
    • Firstly, please check that the output of the Airport Express is providing both Left and Right feedback by connecting some headphones up to the Airport Express and listening to see if you are experiencing the same issue through them as you are when using the Zeppelin.
    • Ensure that the cable being used is properly connected at both the Zeppelin’s Aux socket, and the output on the Airport Express, as it is possible that the cables are not properly connected which could result in the audio coming from only one audio channel.
    • Make sure the cable being used is not faulty. For your information the cables you can use are either a 3.5mm to 3.5mm headphone jack cable, or a Mini Optical to Mini Optical cable.
    • If the above does not resolve the issue you are experiencing it could be that the Aux input in the back of the Zeppelin is at fault or has failed. If this is the case, I would like to apologise for the inconvenience caused, however we will be happy to repair the Zeppelin for you free of charge. To do this please contact our UK Contact Centre on 0800 232 1513, and they will be happy to organise a repair on the unit for you.
    If you have any further questions please do not hesitate to contact us and we will be happy to help.

    Kind Regards,
    New media support team

  • Jon says:

    I have a specific location in mind for the new Zeppelin Air but…

    I know what height the Zeppelin Air is on its own, but what additional space do you need above it to allow an iPhone to sit in the cradle (i.e. what is the total height when the iPhone is attached)?

    Thanks

  • abi says:

    Good afternoon Jon

    Thank you for your comment regarding the B&W Zeppelin Air and its height whilst an iPhone is docked on its docking arm.

    The total height of the Zeppelin Air whilst an iPhone is docked onto its docking arm is 23cm (9 inches), give or take a millimetre or two, depending on the iPhone model being docked.

    I trust that this answers your question, if you have any further enquiries at all then please do not hesitate to contact me and I will be happy to help.

    Kind regards
    New Media Product Support

  • Shaun M says:

    Hi – Will a wall mount be released for the zepplin air? When will this be?

  • dan y Pelletier says:

    Just bought a new Zeppelin air. My problem is that the Zeppelin does not seems to retain my bass setting (bass = -1 in my case) then i have to make this change each time i use my Zeppelin. Are peoples experiencing the same problem, if so, can we expect an update to fix it. Thank you

  • iain finlayson says:

    i have been plugging in other mp3 players to the zeppelin but for some reason i only get sound from one side of the speaker…..any ideas

  • Garoa says:

    Is there a way or will be a way to change bass settings on airplay?
    I know you can do it when the iphone is docked but once you remove it and use the airplay it goes back to default (0).
    It would be great in the next update if once one sets the bass with the speakers app and change to air play it remains the same as with the iphone on.
    Or is this possible and I dont know
    Regards
    Garoa

  • Garoa says:

    I post a coment early this morning and it is not here!

  • Archibald says:

    Zep Air user:
    It is absolutely necessary to update to firmware version 1.1.3 Unfortunately the first shipments all have version 1.0.0 which has several shortcomings. Especially the response of the LED during installation is different than described in the manual with firmware 1.0.0
    After the update the Zep Air is working stable und reliable.

  • Kieran says:

    Good afternoon Garoa and Dan,

    Thank you for your comments regarding the B&W Zeppelin Air and its retention of bass settings whilst streaming via Airplay.

    In order to resolve the issue you are experiencing please download the latest version of the Zeppelin Air’s firmware, which is available for download on the right hand side of the Zeppelin Air support page on our website as linked to below:

    http://www.bowers-wilkins.co.uk/iPod_and_Computer_Speakers/iPod_and_Computer_Speakers/Zeppelin_Air/Support.html

    For details on how to update the Zeppelin Air’s firmware please refer to the Zeppelin Air’s online user manual, that is available under the downloads section on the support page as linked to above. Page 9 of the manual contains a section with detailed instructions on how to perform a firmware upgrade.

    Ensuring that the latest firmware version 1.1.3 available on the website is installed onto your Zeppelin Air’s should resolve the issue you are experiencing, but if you are still encountering issues please do not hesitate to contact me and I will be happy to help.

    Kind regards

    Kieran
    Bowers & Wilkins
    New Media Product Support

  • Kieran says:

    Good afternoon Iain,

    Thank you for your comment regarding the issue you are experiencing getting audio from only one side of your Zeppelin.

    Firstly, please ensure that the cable you are using is properly connected at both the Zeppelin’s Aux socket, and the headphone socket in your mp3 device.

    It will also be worth ensuring that the cable you are using is not faulty. For your information if the cable you are using is faulty, the cable you require is a 3.5mm to 3.5mm headphone jack cable.

    Please also check that the headphone socket on your mp3 player is clear of dirt and dust and that you are receiving playback as expected if connected to a pair of headphones. In some cases a build up of dirt in the headphone socket can prohibit a secure connection.

    If you have a fully working cable and the cable is connected securely at both ends, it could be the case that the Zeppelin’s Aux socket has developed a fault. If this is the case I would like to apologise for the inconvenience caused, however we will be happy to repair the unit for you free of charge. To do this please contact our UK Contact Centre on 0800 232 1513 and they will be happy to organise a repair for you.

    I hope the suggestions above help resolve the issue you are experiencing. If you have any further questions please do not hesitate to contact me and I will be happy to help.

    Kind regards

    Kieran
    New Media Product Support

  • UCLAG37 says:

    I just bought the Zeppelin Airplay today. Anyone else having trouble accessing the website 169.154.1.1? This is step #5 in the set-up instructions. Thanks.

  • jayne says:

    i boughg the new air today and cannot set it up to play on a pc wirelessly. it connected to my network after a few attempts, but when i open i tunes, despite following instructions, it doesnt appear as a device anywhere. what can i be doing wrong? the purple light is constant but it wont connect with pc wirelessly.

  • Derek R says:

    HELP!

    I have a Zeppelin and when switched on it just flashes the RED LED. Despite all attempts it just won’t play? Prior to this I seemed to be getting a lot of background noise which sounded like an AM Radio.

    The Unit is just over a year old.

    A real shame as my car Jaguar XF has B&W and it is utterly amazing!

  • David Jenkins says:

    Just purchased the new Zeppelin Air, and has anyone else noticed that the high frequencies, like a trumpet playing, are not as crisp a on the first Zeppelin?? The highs seem a little muted. I know they changed out the tweeters, I wonder if that is why? Anyone else notice this? Playing with no EQ settings on a iPhone 4. Apple Lostless music files from CD’s, not iTunes songs.

  • David Jenkins says:

    i understand now, the Zeppelin Air has the exact same drivers as the MM-1, and a 5″ sub driver. If you look at the pictures of the first Zeppelin’s mid drivers vs. the Air’s mid. drivers, the original Zeppelin’s mid. drivers look to be of better quality, at least from a looks perspective (I may be wrong, but the pictures are telling), I wonder two things: why not use the 1/2″ bigger drivers from the first Zep. and the tweeters? They would fit, we are talking about only a 1/2″ difference in dimension, and the tweeters are the same size. And secondly, where did the extra weight go? If it is true the new Air is more rigid, how is this accomplished by losing almost 4 pounds? My B&W speakers are HEAVY because of the internal bracing to quell resonance, but the Air is MUCH lighter than the first Zep., I don’t get it. Don’t understand that. I am not complaining, just asking. Yes, the bass is MUCH better, no more chuffing, but the treble, I do not hear an improvement in quality. The first Zep. was/is crisper in treble, esp. with jazz music, specifically trumpets, high frequency sonics. Side by side, the old Zeppelin has bass issues with some songs, chuffing issues, the Air does not. But the new Air is not as crisp with high frequencies. Maybe they need a breaking in time, I don’t know, but with B&W saying there is a BIG improvement in sound, I don’t hear it in the highs, or mids., just the bass, and the stereo seperation is better. I just don’t know. I only play AIFF CD recordings, no MP-3’s, no EQ settings. The original Zeppelin had the same tweeters as the 800 series speakers. The new Air does not, it has the MM-1 tweeters and mid drivers, at least from side by side photos provided by B&W brochures. Time will tell, but the major weight loss disturbs me. Any comments from B&W to my concerns would help. And I miss the chrome polished back side, the black plastic is not as classy, but not a deal killer, but that is a personal opinion. I do LOVE the small LED light on the handle, instead of a big one thru the speaker cloth. That was distracting, and an improvement. The “Air” function my be important to many, but I care mostly about the sound, as I work in a recording studio, and will not use the “Air” function. I would love comments, or answers to my questions.

  • Brice says:

    #Jayne

    I have some issues as well with my PC… actually there is a problem with Bonjour which fails to start nearly every time I start the computer… this is why I can’t see the icon in iTunes…

    I don’t have any trouble on my Mac.

    So nothing is wrong with your Zeppelin… it’s up to Apple to solve the issue with PCs!

  • joe says:

    The sound overall is VERY impressive, and at times with the right recordings & apple lossless format are AMAZING! The D/A Converter and separate amps for each driver may account in part for the superior over the original Zeppelin.

    The Sub creates to much bass of which can become muddy at times.
    It may be the cross-over placing too much music on 50 Watt Sub (away from the mids) or a DSP Bass issue.
    The ‘Sub’ takes on more of the music then it can playback cleanly.
    With certain musical passages this ‘thudsy’ like sound is not at all apparent.
    (certain electronic space music or certain rock songs with vocals)

    Reading that people are lowering the bass eq or raising the treble on their ipod is a mistake cause NO Eq should be used with the Zeppelin Air! (needs to be off)
    (this according to B&W, due to its own complex internal DSP)

    Listening to the Rolling Stones “lady Jane” on the Zeppelin Air was s t u n n i n g.
    Playing Robert Plants, Now & Zen album on here was also very amazing.

    The ‘lower end’ sounds over the top sound that often overwhelms the mids!!
    Rating it 3 stars, based on my particular unit had a major glitch popping sound glitch and had to be return and with the low end sound issue mentioned above.
    One last point on the 5″ bass sound issue. I have a 5 year old JBL Radial sound dock (the larger of two they made) and while in every way the Zeppelin Air blows it away and should being it is B&W and 3 times the price.
    Thing is: the low end Deep Clean Punch and lack of getting in the way of the mids, that my Radial produces to my ears is superior to that of Zeppelin Airs ‘Sub’.

    So B&W have produced a product of Greatness here in 2011, but may have let the horses out of the stable before
    it was time to do so.

  • New Media Support says:

    Hi David,

    Many thanks for your comments. In answer to your questions:
    The newer 3.5inch drive units have optimised cone material and geometry offering a more open sound, improved imaging, especially voice, together with smaller magnets reducing weight.
    Glass fibre filled ABS offers better stiffness to weight ratio, another weight reduction.
    The newer tweeters offer a more extended range so perceivable sibilance is reduced, resulting in a less electronic sounding treble, with more organicness
    The original Zeppelin tweeters were trickled down technology from 800 series, but not actual 800 series tweeters.

    We hope this helps.
    Kind regards
    New Media Support Team

  • david Jenkins says:

    BIG PROBLEM,
    The firmware upgrade for the Zeppelin Air is showing a long error message when you try to up-load it to the Zeppelin Air. I have notified B&W USA and UK. Using a new MacBook Pro. The firmware downloads just fine on your computer, but refuses to load onto the Zeppelin Air. Have erased and re-downloaded the firmware 3 times, re-booted computer, it’s running the newest OS: 10.6.7, but refuses to upload to the Zeppelin Air. No iPod or anything attached, power cord disconnected, USB cable connected, while holding down the on/off top button power cord re-attached, white LED showing, then try to download the firmware update, and error message pops up. It won’t work.

  • Damion says:

    How do I stream music from my iPad , iPhone to my Zeppelin 2?

  • gary pancio says:

    I set the zepellin up going through all the steps with no problem. The next day, when I went to play it remotely from my iTunes, it would not play. I checked iTunes and could not find the zepellin logo on the lower part of the screen. I re installed. The next day, the same thing happened. What is going on?? Also, i think the bass (sub) is fantastic. I’m hearing things, bass parts, like never before. Beach Boys Sloop John B….woah! But, the mids…or vocals seem muffled. I will work on placement.

  • rik says:

    Have to jump on the bandwagon here,

    Bass is good on this machine, but a little too much. I find snappy snares and vocals are not very prominent. Sounds like they have been eq’ed out – they seem distant. On the whole the upper-mids are not loud enough.

    As for airplay (which was a big reason I bought it) it’s hit and miss. Was really bad when I first tried the unit so I downloaded and installed the latest firmware. Things are a lot better, but still the Zeppelin air has trouble finding my network and randomly cuts out when streaming. I have a 50 meg connection and my apple TV is much more stable. Don’t mean to moan, but myself and others have paid £500. Hopefully a new firmware is around the corner which should make this unit much more solid to the airplay technology.

  • gary pancio says:

    While working on placement of the zepellin, and listening to Rdio, I noticed the zepellin logo on Rdio, bottom of the screen. I had the Ipod docked. I clicked the logo, switched it to remote speakers and now everything is ok. The logo is also on the lower part of the iTunes screen. I can now stream wirelessly from my computer. I can only say, if you set up the zepellin and have the same problem I was having (logo on iTunes for the zepellin was disappearing after instalation), check your iPad source ….Rdio, iTunes, etc….
    Now to solve the drop outs while streaming……

  • david Jenkins says:

    Re: BIG PROBLEM: My computer operating system was corrupted, there was/is nothing wrong with the Zeppelin Air’s firmware update, it was my computer. I am very sorry I thought there was a problem with the firmware update. Also, PLEASE do the update! It fixes many issues with the Zeppelin Air, and every owner NEEDS to do it.

    Sorry for the confusion, I had no idea my computer was messed up, THANKS APPLE FOR THE 3 BLOODY HOURS OF TIME I SPENT IN YOUR STORE TO FIX THIS NEW $1800.00 MACBOOK PRO!!!

  • gary pancio says:

    What does this firmware update do??

  • Otto says:

    Where can I find Zeppelin’s wall bracket in FL?
    Thanks, Otto

  • david Jenkins says:

    Gary,
    The firmware fixes the setting for the bass setting. For example, if you set it at +1, and turn off the Zeppelin Air, it reverts to 0, it does not remember your setting. If you remove the iPod/Phone, it reverts to zero(0) as well. Also it fixes other bugs. Go the the “support” part of the Zeppelin Air page, and update your Zeppelin Air to the: 1.1.3 firmware update. But download the “owners manual” first, so you do it correctly. the brochure that came with our Zeppelin Air is useless. It fixes other bugs as well, and is explained in the PDF of the firmware update. You really need to do it, ALL Zeppelin Air owner’s need to do it.

  • Lee Webster says:

    Hi Just bought the zeppelin air but for the life of me I cant get it to connect to my router. I am using a PC XP software. I have a belkin n1 vision router and modem. I have tried accessing 169.254.1.1 and just get a blank page with internet explorer cannot display the webpage . Is this 169.254.1.1 address a bowers site or does it have something to do with my router? My routers address is a 192 address not 169. Im very confused works with the eithernet cable but as soon as I disconnet the cable the music stops. Please help

  • Lee Webster says:

    Finally got it to work using my iphone. I must say though I think the original zeppelin sounds better than the zep air. For a start its lighter which rings alarm bells as I am I believer in weight and sound. More weight better sound…. Bass is a little better but the unit sounds a little distorted when it comes to mid range. I also think the original zep sounded better when connected up to a airport express. Overall the switch over has not been great…

  • Bruce says:

    Hi , three weeks ago my unit started to make a strange sound when i switched it on , as time has passed the interference has got worse, now all i have is a flashing red light , the unit is around 18 months old, what should i do ?

  • New Media Support says:

    Good afternoon Damion

    In order to stream music from an iPad or iPhone to the Zeppelin Air, you need to ensure that your device is running an Airplay compatible version of its software and is connected to the same wifi network that you have set the Zeppelin Air up to using the Quick Start Guide provided.

    The Airplay logo should appear in the volume slider controls on the iPad or iPhone provided that the Zeppelin Air has been setup correctly and is in Airplay mode (solid purple LED light).

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Good afternoon Gary Pancio,

    Thank you for your kind words regarding the bass performance on the Zeppelin Air. To try and improve the mid range performance, ensure that the iPod EQ is set to flat or off. You can alter the bass settings also by accessing the Speaker menu whilst a device is docked on the Zeppelin Air’s docking arm, reducing the bass setting slightly may help. It would also be worth moving the Zeppelin Air, as if it is in the corner of a room, bass may be magnified and may drown out or ‘muffle’ the mids and vocals.

    In a situation when the Zeppelin Air has dropped off the network for one reason or another, we suggest simply removing the power cable to the Zeppelin Air and re-inserting it. The setup process DOES NOT require going through again provided that it was setup correctly in the first place.

    Alternatively try restarting your home networks router to see if this improves things.

    Please bare in mind that if you are experiencing audio drop-outs and limited connectivity, that the positioning of your router and Zeppelin Air could have an effect. The connection would be stronger the closer the Zeppelin Air was to the router. Other devices connected to the router both wirelessly and wired can also have an effect, so please try experimenting by turning off any devices that may be causing large amounts of network traffic and may be causing interference, to see if this improves connectivity.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Good afternoon Otto,

    Thank you for the comment.

    In order to get a wall bracket for your Zeppelin, please contact your local B&W dealer, who will be able to order/supply you with the correct bracket.

    Please use the “Find a Dealer” locator on our website (under the Support header in the footer of each page), for help in locating your local B&W dealer.

    Kind regards

    New Media Support
    Bowers & Wilkins

  • rik says:

    ” You can alter the bass settings also by accessing the Speaker menu whilst a device is docked on the Zeppelin Air’s docking arm, reducing the bass setting slightly may help”

    I don’t understand where the speaker menu is. Very very confused.

  • rik says:

    Okay – I think I’ve solved it. You have to be running IOS 4.3. I was running IOS 4.2 and the icon never appeared.

  • Lee Webster says:

    Still no resolution from Bowers concerning my nano just useless emails saying how sorry they are. As far as drop out is concerned why when I had my old zep connected to a airport express did I never have a problem. And if anybody thinks that the new zep sounds better than the old then you have a serious hearing problem. The old Zep connected to a airport express via toslink sounded fantastic. Think I will be taking this zep air back to the shop for a refund and switching to bose. This zep of min is deff full of air and not much good quality sound like I thought it would… Seriously let me down.. I have owned Bowers speakers for a long time so dont pull the wool over my ears I know my music and this device does not measure at all..

  • Joakim Holmer says:

    Hi,
    Im having a Zeppelin from 2008 and now using a Iphone 4.
    No sound when using spotify (works when I use the Ipod application).

    Anyone knows what I need to do?

    Thanks

    Joakim

  • Lee Webster says:

    Have done a series of tests to find the best setup for the zepelin air. What I have found is that the unit sounds at its best when its dac is bypassed. This is possible by connecting it to a airport express via a analogue audio lead. This is very disappointing as one of the reason why I bought the unit was the fact that it took raw digital data from the ipod device and converded it to analogue via its so called high quality dac. Unit also sounds a little better when its connected to a airport express digitally via a toslink cable. To me though when its streaming music using its built in wifi module and converting the sound via the dac it suddenly sounds inferior. To me this sounds like a software update could resolve this issue, as the hardware speakers etc sound ok.

    I am still having major issues with dropout though. My zep air will pay about three songs then disconnect from my belkin n1 vision router taking with it all my other devices connections. But when played through a airport express I can go for days without a problem at all. Its ok bowers saying its because your zep is far away from the router etc (mine is less than 5 meters) but why is it that when played through a airport express no dropout is noted. The wifi module on the zep air is a g speed not a n but still it should be ok and if it was a issue why was it manufactured with a g speed module? They say the zep air is data hungry not really its only transmitting sound data which should be under 1mbps so all in all this unit should really work. Yet again this sounds like a software issue which could be rectified.

    So lets see some software update soon please as im still not happy with this unit. I still think having a Bowers app would be a good idea. One could include status data such a connection setting, tone bass settings, etc etc and it would be a good way for bowers to advertise. Come on everything these days has a app..

  • H. Eberson says:

    I walk into the room and put on music on my Iphone, which is on the network that the Zeppelin is connected to also. No icon for the Zeppelin appears. I try closing the app and reopening it. No result. No way to interface in another way, is there? So I use my laptop with Itunes…

  • David Jenkins says:

    Lee’s comments are exactly what i have found to be true. I thought at first it was the smaller mid drivers vs. the older Zeppelin’s, not being of as good quality, now I think Lee is right it’s the DAC, and it DOES sound better connecting Airport Express to the analog audio lead. It’s not the speakers. I am still troubled by the significant weight loss, heavy means more density, which means less issues with the drivers and unwanted vibration. A more solid platform as it were. That is why my B&W 805D’s, while small, are so heavy, the internal bracing to quell vibration. A software update for the DAC is ABSOLUTELY needed. And by no means am I unhappy, I am a HUGE B&W fan, or I would not have $thousands invested in your products. Lee and I are just trying to make your product better! Please take it in that vein, and not as two people just complaining about your product, we, or at least me, and I am sure Lee would say the same thing, we want to help you (B&W) make the Zeppelin AIR the best it can be!

    HUGE FAN OF B&W PRODUCTS,
    DAVID

  • Lee Webster says:

    Thanks David for understanding what I am talking about, and most importantly hearing what Im talking about. I have had this unit for over two weeks now so I have had time to reflect on the sound quality and my views still remain the same. A small unit like this should weigh as much as possible so a few pounds lost are a reason for concern. I think the reason why Bowers got rid of the chrome plate at the back was wifi connection issues. This should not warrant all the weight loss and in my views loss of weight does effect the sound. Like I said Im not really happy with this Zep Air I have now connected it to my airport express and dont even use the internal wifi. This kind of defeats the oject of the ungrade especially when the 1st gen was 100%. Will have to see what becomes of a new software update. If its still the same I will be returning the unit and changing brands. Its a shame because at one time I thought highly of Bowers and Wilkins and over the years have spent a considerable amount of money.

  • karl mcilwain says:

    I have a 27″ imac and was wondering can I play itunes through my B&W zeppelin (not air), if so how? thanks in advance

  • New Media Support says:

    Good afternoon Joakim

    In order to get your Zeppelin playing audio from a Spotify app when docking your iPhone 4, you will need to enable your Zeppelin for playing streamed audio.

    To do this, make sure that the Zeppelin is in standby mode with its red LED, and using the Zeppelin’s Pebble Remote, press and hold the play/pause button. The red LED light should flicker off and then on again, which indicates that streaming has now been enabled. Audio should now play back through the Zeppelin when streaming audio from your Spotify app on your iPhone 4.

    If this does not resolve your issue, please let us know and we will be happy to offer you further assistance on the matter.

    Kind regards

    New Media Support
    Bowers & Wilkins

  • New Media Support says:

    Hi there Karl,

    Thank you for your comment.

    In order to play iTunes on your iMac through the original Zeppelin, there are two ways of connecting:

    1) Connect the Zeppelin to the headphone out socket in your iMac using a 3.5mm to 3.5mm headphone jack cable from the Aux socket in the back of the Zeppelin.
    2) You can stream wirelessly via AirPlay in iTunes to an Apple Airport Express, and then if you connect the Airport Express to the Zeppelin’s Aux socket using a 3.5mm to 3.5mm headphone jack cable, audio will then be heard through the Zeppelin.

    I trust that this answers your question. If you have any further enquiries at all then please do not hesitate to contact us and we will be happy to help.

    Regards

    New Media Support
    Bowers & Wilkins

  • Larry says:

    Dear B&W,

    I am having glitches when I try to change the volume on either the unit or with the remote during AirPlay with an iOS device. Basically the volume will decrease when I try to increase the volume vice versa.

    Can anyone give me any help with this? Or even just a technical support contact so I can resolve this?

    Thanks,

    Larry

  • Tomasz says:

    Hello,I would like to ask if the original Zeppelin works with Iphone 4? I found many posts on the web that it does not, however here I can read that it does. I want to buy an original Zeppelin as a gift, I know that sometimes other docks show the information that “the dock was not optimized for the Iphone 4” but after that message everything works. Is that the case with the original Zeppelin? I tested the Zeppelin Air with the Iphone 4 and everything worked and there was no message about optimization. Please help because I have to order the zeppelin soon:) thank you

  • David Jenkins says:

    All,
    Can someone please tell me where on earth I find the: AirPlay app. that is supposed to allow you to control your Zeppelin Air with your iPhone or iPad. I have searched and searched, and nothing at the Apple App. Store. Where is it???? On the Bowers and Wilkins site somewhere? Does anyone know? Does it exist? It’s supposed to be a $free app., and allow you to adjust the volume, tracks, etc. from your iPhone or iPad. I cannot find it anywhere.

    Thanks,
    David

  • joey says:

    Hi there,

    I used to have my zepp air connected with my ipad. it got stolen last week. now i am trying to connect my macbook air with the zepp but its giving me a hard time. i cannot put the cable in my macbook air cause it doesnt fit!

    do i need to reset? or how can i connect cant it be connected with more devices? i mean im also getting a new ipad. but now i cant run any itunes.

    thanks in advanced,

    joey

  • Gary Pancio says:

    David,
    I believe you need…..”remote”….look for that in the app store

  • New Media Support says:

    Hi Tomasz,

    Thank you for your comment!

    The original Zeppelin is fully compatible with the Apple iPhone 4.

    You may experience an incompatibility message when docked, but this is no need to worry and occurs on other iPod docks other than the Zeppelin. It is a consequence of Apple’s iOS software and they are aware of the issue. Despite the message you should receive full functionality as intended.

    I trust that this answers your question. If you have any further enquiries at all then please do not hesitate to contact us and we will be happy to help.

    Kind regards

    New Media Technical Support
    Bowers & Wilkins

  • New Media Support says:

    Hi David,

    Thanks for your comment.

    I believe that you are referring to the Remote app from the iTunes store. There is no AirPlay app per se, as this is a feature of iTunes and its associated software. The Remote app is free of charge, and can be used to pair with your iTunes library, (using a 4 digit code) enabling your entire library stored on your computer to be seen on your iOS device (via your router) and select all transport options (play/pause, stop/rewind etc), including volume.

    With respect to AirPlay, this will automatically be visible on your iPhone/iPad, if the device has joined your network and is seen as a network attached speaker. The functionality that you mention regarding adjusting the volume and tracks etc using your iPhone or iPad can be done without purchasing a third party app, as this can all be done directly from the iPod or Music Apps that come as standard with iOS software.

    I hope this goes some way to demystifying AirPlay and its associated Remote app.

    If I have misunderstood your comment I apologise, but if you require further clarification please do not hesitate to contact us and we’ll be happy to help.

    Kind regards

    New Media Technical Support
    Bowers & Wilkins

  • New Media Support says:

    Hi Joey,

    I’m sorry to hear about your iPad being stolen and that you are now experiencing problems connecting using your Macbook Air.

    The Macbook Air does not have an Ethernet port which will be the answer as to why the Ethernet cable does not fit. But as you have already been able to stream to the Zeppelin Air from your iPad, it would be safe to assume that you have already set up the Zeppelin Air correctly for AirPlay, so there is no need to reset the Zeppelin Air and go through the setup process again.

    The setup process is only required to be done once if done correctly, and you should be able to stream to it using any compatible AIrPlay device/software regardless of what you used to set it up with originally.

    Please ensure that your iTunes is running the most up to date version of its software by downloading the latest version from the link below:

    http://www.apple.com/uk/itunes/download/

    Once running the most up to date version of iTunes you should then see the AirPlay logo in the bottom right hand corner of iTunes, provided that your Mac/PC is connected to the same network that your Zeppelin Air has been setup for.

    I hope that the suggestion above helps resolve your issue, but if you are still encountering issues or have any further questions then please do not hesitate to contact us and we’ll be happy to help.

    Kind regards

    New Media Support
    Bowers & Wilkins

  • Bruce says:

    Hi I’ve just got started with Airplay streaming Itunes to the Zeppelin Air. As I don’t use an Ipod/IPhone, is there some way to adjust the bass from Itunes or somewhere else on the PC (Windows Vista)? Cheers

  • New Media Support says:

    Hi Bruce

    Thank you for your comment.

    I regret to inform you that there is no way of adjusting the bass management in the Zeppelin Air without an iOS device docked.

    However you may like to know that it is possible to adjust the EQ settings within iTunes itself by selecting Window > Equaliser and adjusting to your liking.

    I trust that this answers your question. If you have any further enquiries then please do not hesitate to contact us and we’ll be happy to help.

    Kind regards

    New Media Technical Support
    Bowers & Wilkins

  • David Jenkins says:

    Thanks for the help! Found the free “remote” app.

  • Simon says:

    I was unable to set up the wireless features of my brand new Zeppelin Air. The website suggested a firmware update. When trying to update the firmware, I received the following error messages:

    Windows Error:
    Coproc not responding, error:0x2 execute_flash_coproc_from_init failed.

    Firmware Updater Error:
    Update failed with error code -65531.

    Now my Zeppelin Air won’t work at all, and the LED is constantly White when power is connected. Trying to update the firmware again gives the same errors.

    Any pointers? Or is it dead?

  • David Jenkins says:

    Re: adjusting the sound with iTunes EQ’s. I have found that they do more harm than good, and best to not use the iTunes EQ settings, if you care about music quality. Just my two quid. The bass adjustment that B&W allows in the “speaker” setting on your iPod is great, as it is a B&W setting adjustment internal in the Zeppelin, but Apple’s iTune’s EQ settings: bloody awful, the lot.

  • Katharina says:

    Hi,

    Finally we managed to buy the Zeppelin Air, and love the sound, the quality and design. But now, only after 3 months its nok working. Its not playing from ether of our Ipods (Nano and Itouch). The light is normal (red, yellow and blue) and its still charching the Ipods. But it cant play any music from any Ipods?! What can I do to fix it? Nothing happend to it, it just didn´t wanted to play one morning…

    We got it in Denmark, but now live as “expats” in Poland, and they are unfortunatety not famous for the customer service. It´s simply not their problem..Really hope you can help us,

    Thx!

  • David Jenkins says:

    Dear Kathariana,
    What a lovely name! Where did you buy your Zep. Air? At an Apple Store, or somewhere else? If at an Apple Store, just go to the Apple St ore Manager and explain the situation and get a replacement. Worst case is send it to B&W, and they will fix it. Look on this site and find the contact info, and email them at the UK email address. You might have to send it to them, and they will fix or replace it for you, and send it back. You do have a very good warranty, and B&W are great at customer service. I have bought $thousands of dollars of their products, and they have always been VERY helpful. Email them in the UK with your problem.
    Here in the States, on the blogs, there have not been reports of failures of the Zeppelin Air, so your issue is very rare. But they will make it right, I promise. Email them in the UK first. (I don’t work for B&W, just love their products).
    By the way, did you do the firmware update for the Zeppelin Air after you bought it? If not, do it and see if it fixes your problem. It is under “Support” for the Zeppelin Air, at the Bowers and Wilkins web site, under Zeppelin Air, then look for Support, and download the firmware update, and connect your Zeppelin to your computer with a USB cable, and download the update, the instructions are in the PDF Owners Manual (follow INSTRUCTIONS EXACTLY!), also found under Support, under Zeppelin Air at the Bowers and Wilkins web site. EVERY ZEPPELIN AIR OWNER NEEDS TO DO THE FIRMWARE UPDATE.

    Cheers,
    David

  • collette says:

    Hi all,

    just bought my new product the Zeppelin Air, was very worried setting it up as i am not computer friendly, just know how to do what i need on it and nothing more- it was in fact very straight forward and sooooo loving the sound. my only difficult task was where to place it on my front room?!?!?
    amazing produt and well worth the money spent.

  • David Jenkins says:

    WHAT A FANTASTIC PRODUCT!!!!!!! I LOVE my new Zeppelin Air!!!!! It is so awesome! I just finished listening to John Coltrane, and it was like he and his band were in my room! I am SO happy!!! Thank you Bowers and Wilkins for building the ABSOLUTE BEST iPod/iPad Dock ever!!!!! Fantastic sound, and I would have paid more! A bargain at $600.00! An absolute bargain!!!!! Thank you Bowers and Wilkins! And I LOVE my P-5 headphones as well! Again, an awesome product! When will you build a B&W iPod?? It would sell! An audiophile ipod player, built by B&W, that would be fantastic! Please think about it.

    Cheers,
    David

  • Dev says:

    For those of your with older Zeppelin’s (including the mini) who want Airplay, I can highly recommend Airfoil. Essentially the program allows you to broadcast lossless audio wirelessly from a Mac/PC to an ipod touch/iphone/ipad. If you dock your iOS device to your zeppelin, you basically have added airplay to your zeppelin as you will be able to broadcast music to it from anywhere in your house :)

  • mark says:

    Ijust bought the new zepplin air had a small problem with it at first it would run for about a min and the red light would flash constantly i did the firmware update as suggested online now its playing perfectly (you do have to tell the air installer where the drivers are located once that is done it will update its self ) and work like a charm

  • André Welles says:

    My connection failed. So i ll tryed to reset the zeppelin air with a paperclip for about 20 seconds but it won t will get red.
    So i don t get any connection with the imac (wired)
    i followed the instructions.

    WHat can i do more please help.

  • David Jenkins says:

    I have a question, can someone explain exactly what up-sampling the music to 24/96 Khz. means?? I haven’t a clue. The Zeppelin Air does this, and it’s supposed to make the sound better, but what is it? I don’t get, or understand the 24/96Khz. part.

    Thanks,
    David

  • Kevin says:

    I bought the Zeppelin Air yesterday. A couple of points may help when installing/connecting the Zeppelin Air:

    1) Use an ethernet cable connected to the computer (NOT THE HUB/SUPERHUB/MODEM) to get to the initial settings. Select your Network and Make the Zeppelin Air name something useful, like Zeppelin…maybe

    2) Make sure you have Bonjour installed and running with Itunes

    3) When you connect the Zeppelin Air with a USB cable, after it initially installs as per bottom right hand corner of Windows, I needed to update the driver, so if you do, you will need to go to your Device Manager (best through Right-click My Computer, click Manage, and then click Device Manager). At this stage just keep this Device Manager screen in view.

    3) Make sure USB connected, then take power plug out, then press the on button and hold down whilst putting power lead in, to get the white light. Then let go.

    4) You should then see Zeppelin Air as a device with a yellow ! (exclamation mark) next to it. Right click this and select UPDATE DRIVER, and BROWSE the folder C:/ > Program Files > Bowers & Wilkins > Zeppelin Air Programmer when given the option.

    5) This installs the latest driver allowing the Zeppelin Air to be recognised when you go to update the Firmware.

    Some other useful tips…. The installation process is painless….if you get to understand the colour combinations…
    Green light means USB connected and working
    Solid Blue means Iphone/Ipod connected and working
    Flashing purple – trying to connect to wireless
    Solid purple – connected to wireless

    You can run through these colour combinations by pressing the power button (depending on what cable/wifi is connected/connecting.

    Anything else – Kieron at B&W is very helpful and very quick on an email response…

    It’s a very good product. B&W are a top company and make great speakers. I won’t buy anything else having tried quite a few different types. They give a very good aftercare support, so if you get any problems, email them, they will sort it.

    Kev

  • joepete says:

    In using my ipad with my Zeppelin Air the remote works great when I am playing Pandora but when I play the ipod from ipad the remote works but it does things like raising the volumn way up when I push the down key. Anyone dealing with this problem.

  • ernieb1983 says:

    i have a Zepplin(not air), i have a iphone in the dock station, is there any way i stream music straight from itunes to play out of the speakers?
    thanks

  • David Jenkins says:

    Nobody has answered my question yet. What exactly does it mean to up-sample the music to 24/96 Khz??? Can you explain the benefits to me? I know it’s got to be better, but how is it better?? I don’t understand up-sampeling, or what it does to the music.

  • New Media Support says:

    Hi ernieb1983,

    Thank you for your comment.

    You can connect the Zeppelin up to an Apple Airport Express via the Aux socket located at the rear of the unit using a 3.5mm to 3.5mm headphone jack cable.

    Then in iTunes, you can stream audio wirelessly to the Airport Express via AirPlay, and provided that the Zeppelin has been put into its Aux input mode (with green LED), that audio being streamed to the Airport Express will be heard through the Zeppelin.

    If you have any further questions please do not hesitate to ask and we will be happy to help.

    Kind regards

    New Media Technical Support
    Bowers & Wilkins

  • New Media Support says:

    Hi David,

    Thank you for your comment regarding the Zeppelin Air and upsampling.

    Analogue signals are converted to a digital format by taking a sample of the amplitude of the signal at thousands of times a second (for example at 44.1kHz for CD) and processing the result as a digital signal. Up-sampling digital audio signals is the process by which the signal is converted from one sampling frequency to another.

    Part of the reason for doing so is to theoretically increase the resolution of the recovered audio signal and to be able to use filters after the process which do not themselves introduce audible problems. The scheme is not confined to audio signals – similar techniques are used to improve digital images. For audio however, the way that such a scheme is implemented is key to the improvement in sonic performance.

    I hope that this helps clear things up for you, it is quite a complex subject.

    Please note that in the future you can contact us via the email contact form as linked to below, our response times to emails sent this way will tend to be quicker than responses posted on the blog as they are checked more frequently.

    http://www.bowers-wilkins.co.uk/contact_us/contact_us.html

    If you have any further questions at all then please do not hesitate to ask and we’ll be happy to help.

    Kind regards

    New Media Technical Support
    Bowers & Wilkins

  • Paul Litten says:

    Hi, does anyone have any experience of connecting two full size zepplins together? I am having a garden party in a week or so, inside a marquee and its been suggested by a friend that both mine and their zepplins could be connected to provide even greater sound?

    I have yet to try this, but any experience or views would be much appreciated.

    Regards Paul Litten

  • David Jenkins says:

    Just wanted everyone to know, I was NOT a believer in hi-end cables, and they producing better sound, but I have to tell you, I went to Music Direct, and bought an AUDIOQUEST AC power cable to replace the stock power cable that came with my Zeppelin Air, and I gotta tell you, I CAN hear a difference! The silent passages in the music are more silent, and the cymbals, more real sounding, along with piano playing. The music just sounds better! And yes, I tried the original cable back to see if my ears were fooling me, and they aren’t, it’s the power cable! Try it yourself, if you buy their cables on Amazon, and don’t like them, you can return them for a full refund including shipping! Buy the cheapest model power cable they sell, don’t go crazy. Just thought you all should know what I discovered. And if anyone else has discovered a tweak that makes our Zeppelins SOUND better, let us all know. I am all for spending a little, to get better sound. This is such a fun hobby! I ABSOLUTELY LOVE MY ZEPPELIN AIR!!!!!!

  • David Jenkins says:

    By the way, I DO NOT work for a cable Company, I am a real estate agent. Did not want to give the idea I was doing sneaky advertising. I really am pleased with the improvement in sound from switching out the stock AC power cable with an aftermarket one, and wanted to share my discovery with you all.

  • calvhobbs says:

    I had big problems with the setup. Airplay symbol in iDevices went away or didn’t show up at all, even after restart of router, Air and iPad. The Air obviously had trouble with communication with the router, although it was placed directly in front of it. I guess this is because the router is 5yrs old. Now I connected the Air to the router with a network cable and everything is working perfectly. I guess a new state of the art router would solve the problem as well.

    B&W should point out this potential problem much clearer in all the documentation. Would have spared me hours of trying to setup, configure all devices, including a firmware update. I guess many many customers have a problem with this.

  • Lee webster says:

    Hi all. Would just like to say a big thanks for bowers taking my open comments off this forum during march. I stipulated in my honest opinion that I wasn’t happy with this new zep air and that I thought the old one sounded better. Mysteriously my comments have disappeared which just goes to show how this company operates. Don’t worry my comments still remain on YouTube to if you really want to know the truth about this inferior product please watch the viids on YouTube. I don’t like how you operate bowers and your customer service is rather disappointing and full of air like your zep air. Maybe it’s going the same way as the original zep air that took to the skies (up in smoke)

  • Ignacio says:

    Hi I have exactly the same problem Simon posted at Monday, 25 April 2011.while using Updater program in Windows.
    My zeppelin behaves the same ” the LED is constantly White when power is connected”
    Simon did you solve the problem?
    Thanks

  • Courtney Marsh says:

    Hi. I’ve heard you can play tunes from your iPhone throughthe Zeppelin air without docking it? I’m currently using mine as a remote control for my iTunes but this means I have to have my PC turned on. Am I right that you can play music straight from your iPhone? If so what do I need to do?
    Cheers

  • Steve says:

    Is there a cable available to connect an IPhone4? Otherwise I need to remove the case to connect it to the Zeppelin. I’ve already broken 2 cases doing so.

  • Obimick says:

    My Zeppelin air won’t work when my iPhone is docked? Very strange air works ok but sometimes goes missing? But it’s the docking that bothers me ? Any help? The light it’s on but just won’t work?

  • Andy says:

    Hi, just set up my zeppelinair to play wirelessly. It works! I am playing from itunes from the laptop.
    My question is about playing music from my iphone 4, does the airplay allow me to play from the iphone, or ipad or ipod through the speakers without putting it in the dock?
    Thanks v much for any help.

  • Yiming says:

    Hi, I just got my zeppeling air yesterday, quite excited. However it seems that every 2 mins the sound pause and chock once. It is really annoying and definitely break the joy of listening musics. Is this a common problem and what should I do? Please help. btw, thanks for this open comment section, it is awesome! Sincerely

  • henna says:

    i have some difficulties connecting my iphone 4 to my zeppelin air. I managed to connect the pc wirelessly and that is working very well, wonder what I can do to get the same fuctionality from my iphone. I’m connected to the internett by my Iphone but it seems not to find the songs in the phone…

  • Brian says:

    Hi

    Have recently got a zeppelin air and would like to boost my television using the zeppelin speakers as described above – Does anybody know how / what you need to do this ?

    Thanks

    Brian

  • New Media Product Support says:

    Hi there Brian,

    Thank you for your comment regarding the Zeppelin Air and connectivity to your TV.

    In order to connect the Zeppelin Air to your TV to boost its sound you can use one of the following connection methods:

    1. Using a 3.5mm to 3.5mm headphone jack cable, one end connected to the AUX socket at the rear of the Zeppelin Air and the other end connected to the headphone out socket on your TV.
    2. Using a 3.5mm to RCA cable that connects from the AUX socket in the Zeppelin to the relevant output on your TV.
    3. If your TV has a digital audio output, you can use a TOSlink to mini-optical cable; one end in the AUX socket of the Zeppelin Air and the other in the digital output on your TV.

    It has been observed that utilising the digital output on a TV by connecting using a TOSlink to mini-optical cable will offer the best quality of audio out of the three options above, however the difference in quality is extremely minimal and may not be perceived at all by some.

    If you have any further questions at all then please do not hesitate to contact us and we’ll be happy to help.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • New Media Product Support says:

    Hi Courtney,

    Thank you for your comment regarding the B&W Zeppelin Air and streaming audio wirelessly via AirPlay from an iPhone.

    I can confirm that yes, it is possible to stream directly from an AirPlay compatible iOS device such as the iPhone 4 and the iPhone 3GS to the Zeppelin Air via AirPlay, without the need to use the Remote app and to have a PC turned on at the same time.

    Provided that the iPhone is either an iPhone 4 or an iPhone 3GS, the software on your iPhone is up to date with the latest version, and that your iPhone is connected to the same wireless network that the Zeppelin Air has been setup for; the AirPlay icon should appear in the bottom right hand corner of the Now Playing screen when playing audio via the iPod app on your iPhone.

    If you are unable to see the icon, please try turning the iPhone completely off and then on again to see if this helps resolve the issue.

    I trust that this answers your question. If you have any further questions at all then please do not hesitate to contact us and we will be happy to help.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Hi there Steve,

    Thank you for your comment regarding the B&W Zeppelin and connectivity to an iPhone 4.

    If you have a case around the iPhone 4, I would suggest removing the case prior to docking it onto the docking arm; due to the variance in shapes and sizes of cases for the iPhone 4, we cannot guarantee that the case you are using provides sufficient space around the phone’s multi-pin terminal, to authenticate accordingly with the dock of the Zeppelin.

    If you are reluctant to remove the case around your phone, you can alternatively connect the iPhone to the Aux socket located at the rear of the Zeppelin using a 3.5mm to 3.5mm headphone jack cable.

    I trust that this answers your question. If you have any further enquiries at all then please do not hesitate to ask and we will be happy to help.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • Ash says:

    Just picked up my Zeppelin Air on Saturday after umm-ing and ahh-ing about whether to spend £500 on an iPod dock… I have to say, this thing is very special indeed and it is so much more than an a dock. I use the ‘Remote” app on my iPhone to select which track to listen to – very cool.

    I am now a Bowers and Wilkins convert for life!

  • New Media Support says:

    Good afternoon Obimick,

    Thank you for your comment regarding the B&W Zeppelin Air and issues when docking an iPhone.

    Firstly, please ensure that the Zeppelin Air is put into the correct input mode for playing a docked device, rather than being in its AirPlay input mode. To change the input to docking mode make sure the LED is blue in colour, by either pressing the input select button at the bottom of the Pebble Remote, or by pressing the power button on the Zeppelin Air itself.

    If this doesn’t help resolve, please make sure there is no case around the iPhone, and also try turning the iPhone completely off and then back on again. As well as this, it would also be worth making sure the iPhone is running the latest version of its iOS software, by connecting it to iTunes and downloading and installing the most up to date version.

    I hope that the above suggestions help resolve the problem for you. If however you are still encountering issues or have any further questions then please do not hesitate to contact us and we’ll be happy to help.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Good afternoon Andy,

    Thank you for your comment regarding the B&W Zeppelin Air and streaming wirelessly via AirPlay directly from an iOS device.

    I can confirm that yes it is possible to stream directly from AirPlay compatible iOS devices (such as the iPhone 4 and 3GS, the iPad and iPad 2 and the iPod Touch (2nd-4th gens)).

    Provided that the device is connected to the same wireless network that the Zeppelin Air has been setup for, and the iOS software on the device is up to date with the most recent version, you should see the AirPlay icon in the Now Playing screen of the device just above the volume slider. As well as this, you will need to ensure that the Zeppelin Air is put into its AirPlay input mode and that the LED on the front of the Zeppelin AIr is solid purple.

    I trust that this answers your question. If you have any further questions then please do not hesitate to ask and we will be happy to help.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Hi there Yiming,

    Thank you for your comment regarding the B&W Zeppelin Air and receiving audio drop-outs streaming wirelessly via AirPlay.

    If streaming audio via AirPlay wirelessly to the Zeppelin Air you receive moments where the music stops for a while and then starts playing again, it is most often than not some sort of wireless issue or interference with your router causing this to occur.

    In order to determine for definite if this is the case; try hardwiring the Zeppelin Air directly to your router using an Ethernet cable to see if this improves things. To do this, remove the Zeppelin Air’s power cable and connect it directly to your router using an Ethernet cable. Then if you re-insert its power cable and press the power button on the top of the unit the Zeppelin Air should change from flashing purple to solid purple and you should be able to stream to it via AirPlay as before, but this time hopefully with no audio-dropouts being experienced.

    If the above does improve things then it would be safe to assume the issue is being caused by some sort of wireless interference, and if this is the case then we can provide you with some suggestions in order to try and help optimise your wireless network so that you are able to stream wirelessly without any issues.

    Please let us know how you get on, and if you have any further questions at all then please do not hesitate to ask.

    With kind regards

    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Hi there Henna,

    Thank you for your comment regarding the B&W Zeppelin Air and streaming wirelessly via AirPlay from an iPhone 4.

    It is possible to stream via AirPlay wirelessly to the Zeppelin Air from an iPhone 4 in much the same way that you do when streaming from your PC.

    Firstly you need to ensure that the iPhone is connected to the same wi-fi network that the Zeppelin Air has been setup for so that they are connected wirelessly to the same router. As well as this, you will need to make sure that the software on the iPhone is up to date with the latest version and this can be done by connecting it to your Mac/PC that runs iTunes and downloading and installing the latest version.

    If the above doesn’t help you get the AirPlay icon to appear on your iPhone, try turning the iPhone completely off and then on again, and also removing the Zeppelin Air’s power cable and then re-insert it.

    I hope the above information helps! If you are still encountering problems or have any further questions then please do not hesitate to ask and we will be happy to help.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • David yang says:

    We have Zeppelin air today, but we can not play any song from iPhone or itune: it will automatically stop 5 min after playing. Additionally, our online setting is also failed. We followed the guideline strictly, however, we can not one the browser on step 5. Therefore, now the zeppelin is totally not work at all. Would you please to help me to solve this big problem? We only bought this Zeppelin for 1 day, and is just setting up!!. Thanks a billion!

    David yang

  • sean johnston says:

    had my zeppelin air for a week now. i can’t believe how amazing this thing is. had a technical issue to begin with and i found the helpline fantastic. customer service second to none. thank you very much.

  • John says:

    Hi,

    I am planning to buy a Zeppelin. But I do not need the airplay feature.
    Do you plan to update the classic Zeppelin Dock that I will sound as great as the zeppelin air?

    Kind regards
    John

  • Ian Gallagher says:

    Just purchased Zeppelin AirPlay this weekend. Had some real issues trying to connect to my network using the suggested instructions (ethernet cable supplied) Also tried setting up on a friends network using the same instructions also without success ( and he works in IT!)

    Decided to try setting up using the zeppelin built in temp wireless facility and my IPhone 4…….connected first time! Really happy with the product now but I was concerned I’d wasted £500.00 of my hard earned cash.

  • New Media Support says:

    Hi there David,

    Thank you for your comment regarding the B&W Zeppelin Air and issues with playback and setting up for AirPlay.

    In order to try and help resolve the problem you are experiencing, please try updating the Zeppelin Air’s firmware to the most recent version (1.1.3) via the Zeppelin Air support page on our website. When trying to update the firmware, if you are using a Windows PC please ensure to follow the firmware installation instructions that are part of the firmware download package as this will help guide you through the process step by step. Please note you will require a USB A to USB B cable (also known as a printer cable) to connect the Zeppelin Air to your Mac/PC.

    Once the firmware is up to date, if you then try resetting the Zeppelin Air and going through the setup process again, you should hopefully be able to get things setup and working as intended. To reset; ensure the Zeppelin Air has been powered on and flashing purple for longer than 30 seconds, and then using a paperclip press and hold the reset button located at the rear of the unit and the LED should change to flashing red and then revert to a dim red state.

    Updating the firmware should hopefully resolve the problems you are experiencing when docking a device on the docking arm and also setting the unit up for AirPlay.

    If however you are still encountering problems or have any further questions at all then please do not hesitate to contact us and we will be happy to help.

    Kind regards

    Kieran
    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Hi there John,

    Thank you for your comment regarding the possibility of updating the Zeppelin’s sound quality to match that of a Zeppelin Air.

    Unfortunately due to hardware limitations and how the internal mechanics of the Zeppelin differ compared to the Zeppelin Air, it will not be possible for us to update the classic Zeppelin to match the sound provided by the newer “Air” model.

    The Zeppelin Air has internally been completely redesigned and built from the ground up, which has resulted in punchier bass, improved dynamics and a more open and lifelike sound. This is all down to new internal features that can unfortunately not be implemented to the original Zeppelin.

    I trust that this answers your question. If you have any further enquiries please feel free to ask and we will be happy to help.

    Kind regards

    Kieran
    New Media Product Support
    Bowers & Wilkins

  • New Media Support says:

    Hi there Ian,

    Thank you for your comment and your feedback regarding the B&W Zeppelin Air and setting it up for AirPlay.

    I’m happy to hear that you managed to get everything up and running eventually using the iPhone 4 and setting up wirelessly. Usually the setup process should take about 5 minutes all in all so I apologise for the fact that it did take longer for you and for any inconvenience that this may have caused you.

    It has been observed that there are a few factors that can potentially prevent the Zeppelin Air connecting sufficiently to a Mac/PC for setup, such as firewall settings, wireless network interference, and potential software issues such as the web browser being used for setup. These are all issues that if they do happen to arise can be bypassed by setting up wirelessly using one of the alternative setup methods on the Zeppelin Air support page.

    Rest assured that any issues that we are able to control and have been made aware of are being worked on as we speak in order to help streamline and improve the setup process further.

    I trust that now you have everything setup and connected that you will continue to enjoy your purchase!

    If you ever encounter any problems at all or have any questions please do not hesitate to ask and we’ll be happy to help!

    Kind regards

    Kieran
    New Media Product Support
    Bowers & Wilkins

  • Richard says:

    Hi

    I have a Zeppelin Air and think it’s great. Recently I was given Apple TV and was curious if it’s possible to play a video off my iPad and have the sound coming through the Zeppelin and the picture going through the TV?

    Thanks,

    Richard

  • New Media Support says:

    Hi there Richard,

    Thank you for your comment regarding the B&W Zeppelin Air, Apple TV, and streaming simultaneously via AirPlay from an iPad.

    Due to the fact that on an iPad, Apple’s iOS software limits AirPlay playback to one speaker, it is not possible to simultaneously stream wirelessly to both the Zeppelin Air and Apple TV at the same time using the iPad as its not possible to playback to multiple AirPlay devices.

    It is possible however to connect the Zeppelin Air directly to the Apple TV using an optical cable and the Zeppelin’s Aux socket, so that the Apple TV’s sound is heard through the Zeppelin Air’s speakers. This will help in as such that it will not put too much strain on your network. You will need to ensure that the Zeppelin Air is put into its Aux input mode (with orange LED) to use it this way.

    I hope this helps! If however you have any further questions then please do not hesitate to ask and we’ll be happy to help.

    Kind regards

    New Media Product Support
    Bowers & Wilkins

  • David Jenkins says:

    Hello! You have outdone yourself with this amazing product! It is the best!! Truly happy with it’s wonderful sound, and the bass is waaay better controlled than the first Zeppelin. I have two questions:
    1) Where did the weight go? This is easily almost 5 pounds lighter, and with the extra amps, I truly don’t get it. Also, the reason my B&W 805D speakers are so heavy is the internal bracing, so it worries me that this Zeppelin is lighter than the first one.
    2) I just bought a brand new 6’th. generation iPod 160 gig. Classic, the newest model, and am hoping you can reassure me that the cheap DAC in the Classic is being bypassed by the Zeppelin Air, and is using the Zeppelin’s high quality internal DAC while being directly connected to the Zeppelin Air’s arm, (not using Airplay). Is this correct?

    Cheers,
    David

  • Rod Olson says:

    No sound but Zeppelin remote will stop and start iTunes. Has anyone had this problem, about 2 days ago, my Zeppelin stopped playing audio. Yet when I use the Zeppelin remote, to fast forward, play, etc. it functions and controls iTunes. I’ve hard reset it by unplugging, etc. iTunes also finds the speakers, it says it’s connected, my iPhone Remote App has the speakers on it too but no sound.

    Any suggestions?

  • rosalind says:

    i have a question actually about the B&W mini. Will it work with a 80gb classic ipod?

  • Bowers and Wilkins says:

    Dear Rosalind,
    As long as it is the designated iPod Classic and not the iPod 5th Generation video, then yes it is compatible.
    Kind Regards
    Amy
    Bowers & Wilkins

  • Stephen Fraser says:

    I have just purchase a Zeppelin Air but only really want to use it by docking my iPod nano. When I dock the iPod and play, it only runs through about a minute or two of song before the iPod pauses and a red flashing light appears.
    Has anyone had this problem and what can be done about it?

  • David Jenkins says:

    I am wondering why my questions have not been answered. I posted 9 days ago. Just curious.

    B&W fan,
    David Jenkins

  • richard b says:

    bonsoir juste une question a l’etape 7 il faut taper un mot de passe apres avoir choisi la boxe et la “parametre incorrecte !!” donc quel est ce mot de pass j ai essayé cle wep wpa etc mais rien ne pass .
    merci pour vos réponse et votre aide
    richard b

  • Gustavo says:

    Hi I have exactly the same problem Simon and Ignacio posted while using Updater program in Windows.
    My zeppelin behaves the same ” the LED is constantly White when power is connected”
    Simon and Ignacio did you solve the problem?
    Thanks

  • New Media Product Support says:

    Hi David,

    Thank you for your comment regarding the B&W Zeppelin Air, the reduction in weight, and utilising it’s DAC.

    Apologies for the delay in getting back to you, if you do require a quicker response to your queries it may be better to email us directly via the Contact Bowers & Wilkins link in the footer of this page rather than posting directly onto this blog, as the emails we receive will be checked on a more frequent basis.

    Please see below for some answers to your questions:

    1) The weight of the Zeppelin Air was significantly reduced compared to the Classic Zeppelin, and this is mainly down to the fact that the Classic Zeppelin had a Steel back plate, and this weighs significantly more than the new black back plate that is made of a composite material on the Zeppelin Air.

    2) I can confirm that yes, if you dock an iPod Classic onto the docking arm, the Zeppelin Air’s internal DAC will be utilised and therefore the internal DAC of the iPod Classic will be bypassed. Infact, the only way that the Zeppelin Air’s DAC will not be used, would be if you connected a device to its Aux socket at the rear using an analogue cable.

    I hope this information helps. If you have any further questions at all then please do not hesitate to contact me and I’ll be happy to help.

    With kind regards

    New Media Product Support
    Bowers & Wilkins

  • Lloyd says:

    Hello, I can not find the “Speakers” setting on my iPhone 4 when docked and playing music to adjust the bass settings. Can someone be more specific on the location of this setting?

  • Susanna Grant says:

    Hi Lloyd,
    When your iPhone 4 docked, click on settings and scroll down. You should find it under speakers.

    I hope this helps,
    Kind regards
    New Media Support

  • David Jenkins says:

    Thank you so much for your response! I absolutely LOVE my Zeppelin Air!!! I am VERY picky when it comes to sound quality, and I am just shocked at how good the Zeppelin Air is. I only connect my new 160 gig. iPod Classic to the arm, and do not use Air Play, (just my preference), and am so happy at the sound quality!!! I only wish it had more stereo separation, but that’s okay. Just love it! And my 805-D’s, and P-5 head phones as well!!

    Cheers,
    David

  • Bhaskar Mitra says:

    I have the original Zeppelin. It was recently repaired and refurbished by B & W free of charge even though the guarantee had run out. I am very impressed. I have no intention of upgrading to Zeppelin air partly because I am more than pleased by the original and also because as a long term user of professional cameras I know from experience that a more ‘all singing, all dancing’ upgrade does not necessarily create a better product. I have also noticed that the build quality of the original Zeppelin (with its stainless steel back) is superior to the new version (Plastic back). Therefore, it may well last longer. However, I am struggling to achieve something. How do I connect my Ipad 2 to the Zeppelin via a cable to the ipod dock of the Zeppelin so that I can play my ipad 2 songs on it ? Does anyone know of a manufacturer who make such a cable?

  • David Jenkins says:

    Dear Bhaskar Mitra,
    I don’t work for B&W but thought I’d tell you a few things that might change your mind about the Zep. Air. First, yes the stainless steel back I sorely miss, SOOO CLASSY! But the reason it had to go was for “Air” reception, or, that was what I was told. But the BIG news items are: the Zeppelin Air BYPASSES the cheap DAC in your i-product (iPhone, iPod, iPad) and uses B&W’s DAC inside the Zep. Air instead. Also, the Zep. Air UP-SAMPLES all the music files to 24/96 Khz. which means your music is being taken directly from the memory of your Apple Product, up-sampled, and turned into an analog signal using B&W’s DAC. THIS IS HUGE!!! And the first Zeppelin that you have does none of these things, it uses the analog signal from your Apple product using the Apple product’s cheap DAC (I was told the iPod DAC cost Apple $.85 cents each, less than a candy bar!. Also, your Zep. has three amps, the new Zep. Air has five class D amps and 150 watts, your Zep has 100 watts. I personally own both Zeppelins and agree the first Zeppelin sounds awesome! And has the TOTALLY CLASSY polished stainless steel back (which I GREATLY MISS!!!), but the Zeppelin Air sounds better, and as I said in my post, I am VERY picky about sound quality. I hope I introduced you to some features of the new Zeppelin you were not aware of.

    Cheers,
    David

  • MARK says:

    HI IWAS THINKING OFF GETTING THIS DOCK OR DR DRE MONSTER BEATS the zepplin looks loads more classy and i have always had b&w speakers beofre i was just wondering if any one had used it with there tv with the 3.5m jack as my samsung d8000 sounds rubbish and would like to use the zepplin for the tv sound as well as music any one done this chhers mark

  • David Jenkins says:

    Mark,
    I have, (hooked it up to my TV) and it really sounds great! But be sure to get a good quality 3.5 mm cable. Monster makes a good one sold at Best Buy for I think around $14.00. AudioQuest also makes one, but you might have to order it. Amazon sells AudioQuest cables, as do Audio Advisors, a wonderful Company with awesome customer service! Trust me, the cable will cost you under $20.00, and is SO worth it, if you are concerned about sound. I also found that switching the primary power cable to my Zeppelin Air to an AudioQuest one made a noticeable difference, and it makes sense as the Zeppelin Air is drawing 100 watts of power thru a basically lamp cord gauge power cable when it is playing. I switched to a 100% oxygen free copper 14 gauge AudioQuest power cable, and have switched the cables back and forth playing the same song at the same volume, and there IS a difference! The cable was under $100.00.

  • mike says:

    Hi,

    Trying to find what firmware version I have on the Zeppelin Air ? can I assume the firmware is updated automatically when I set up yesterday ?

    Thanks

  • New Media Support says:

    Hi there Mike,

    Thank you for your comment regarding the firmware version on the Zeppelin Air.

    The Zeppelin Air’s firmware is not part of the same AirPlay setup process that you have already been through, so if you haven’t been through a firmware update then the Zeppelin Air will still be running the same firmware version as it came with in the box.

    The latest version is 1.1.3, and the version that your Zeppelin Air is currently running can be checked by docking a compatible iPod or iPhone onto the docking arm, making sure the LED light is blue in colour, and then on the iPod or iPhone navigate to Settings > General > About > Zeppelin Air. From here the firmware version will be displayed.

    I hope this helps. If you have any further questions then please do not hesitate to ask and we’ll be happy to help.

    Kind regards

    Kieran
    New Media Product Support
    Bowers & Wilkins

  • mike says:

    Hi Kieran

    Thanks for the prompt reply ..

    As instructed I docked my iphone but it doesn’t have information about the Zeppelin Air .. any suggestion ?

    Thanks

  • Peter says:

    Recently bought Zep Air and it’s great. I’m trying the Society of Sound trial subscription to see what the new high quality recordings sound like and have downloaded a couple of albums but can’t play them. It says I need a FLAC player, can you recommend suitable software and a reliable site to download it from please?
    Many thanks
    Peter

  • Paul says:

    Hi Guys, and Gals.
    Im really trying to find out if there is any way of channeling a turntable, / record player through my zepplin! Can anyone enlighten me here please.
    Also can I run a CD player?

    Thanks

    Paul

  • Bowers and Wilkins says:

    Hi Peter,

    You can find more about FLAC and different players on our lossless sound page:
    http://www.bowers-wilkins.co.uk/Society_of_Sound/Society_of_Sound/Music/lossless-sound.html
    and our ‘How do you play your 24-bit FLAC files post:
    http://blog.bowers-wilkins.com/music/discussing-formats/how-do-you-play-24-bit-flac-files/

    I hope this helps,

    Kind regards
    Susanna
    Society of Sound

  • mike says:

    Hi,

    Following on from my post re: finding current version on the Zep Air, no luck whatsoever.. surely B&W can make it easier for people to find what version it is on. I’ve tried docking and undocking the iphone 4 as suggested…

    I am not sure if everyone is having this problem – music tend to pause and come back again after 5 seconds. I’m curious to find out if the firmware update fixes the problem.

  • Andrew says:

    Hi,

    The air zeppelin works pretty well with airplay and with my iPhone docked to it. However, I have a macbook air – very often connected to a thunderbolt display – and I’d like to use the zeppelin when watching movies on quicktime or VLC. Tried connecting the air zeppelin to the macbook air using a 3.5mm to 3.5mm headphone jack cable, no sound…

    Any idea on how I could make this work??

  • H.A. says:

    Hello,

    Does the Zeppelin Air recognize 5GHz signals from wireless routers?

  • Bowers and Wilkins says:

    Hi,
    The Zeppelin Air does not recognise 5GHz signals, it only works with a 2.4Ghz signal from a wireless router.
    I hope this helps,
    Kind Regards
    Amy

  • Kim says:

    Hi there,

    I’m wondering if the Zeppelin Air supports docking for the iPad? It fits nicely on the dock but I’m not sure if it is 100% supported?

  • Bowers and Wilkins says:

    Dear Kim,

    We do not recommend docking a device of the size and weight of an iPad onto the Zeppelin Air’s docking arm, as doing so may potentially cause damage to the Zeppelin Air that would undoubtedly not be covered under it’s warranty. The docking arm is designed for devices such as compatible iPhone and iPod models.

    It is however possible to connect an iPad to the Zeppelin Air for audio playback. The most convenient way of doing this would be by wirelessly streaming audio via AirPlay directly from the iPad to the Zeppelin Air (no direct physical connection required). As well as this, you could connect the iPad to the Zeppelin Air’s Aux socket at the rear of the speaker using a 3.5mm to 3.5mm headphone jack cable.

    Kind Regards
    Amy

  • Diane says:

    I can’t seem to find the User’s Manual for the Zeppelin anymore. Are you able to send me a link? Every link I go to is for the Zeppelin mini.

  • David says:

    Hello,
    Just wondered if there were any firmware updates within the last six months for the Zeppelin Air? I did the first firmware update the day I bought my Zep. Air, but have no clue if there were any more recent ones.

    Cheers,
    David

  • Susanna Grant says:

    Hi Diane,
    The user’s manual for the Zeppelin is here:
    http://www.bowers-wilkins.com/Downloads/Product/Manual/ENG_FP30570_Zeppelin-Air_manual.pdf

    Kind regards
    Bowers & Wilkins

  • jim says:

    ARE YOU INTENDING TO INTRODUCE A ZEPPELIN MINI AIR

  • Doug says:

    Can’t get any sound from my Sony bravia tv. Any ideas here please?

  • richard says:

    I have a B&W Zepplin and I’m very happy with it.
    I’m thinking of pulling out my vinyl collection and wondered if you have any experience of connecting a turntable through a Zepplin.

  • Michael Kelch says:

    I purchased two Zeppelins, 1 in 2008 and another in 2009. The first one developed the dreaded flashing red LED problem and had to be sent away for repair, which was done prompptly and effectively by BW. Now the second unit has developed the same issue so we will see how things go. I am sure the unit is out of warranty yet the problem appears to be well-documented.

  • David Jenkins says:

    Michael, the dreaded red flashing light is because B&W decided to build their stuff in China, and from a B&W’s tech’s mouth in Boston, the Chinese factory decided, on their own, to install a cheaper, non-spec. power supply in the Zeppelin (not the Zep. AIr), instead of the one B&W specified. This issue is also with the Zeppelin Mini. You will know your Zeppelin Mini has the bad power supply as you will hear crackling noises during play. The price B&W paid for having their products made in China. Imagine the $$$ B&W has had to spend on warranty repairs, and damage to their good name because of this! Should have made them in another Far-East Country, like Malaysia or the UK!

  • David Jenkins says:

    Michael,
    Just to let you know, I am TOTALLY positive B&W will take care of you if the second Zeppelin of yours goes bad. The issue has been known for a very long time. I just feel bad for B&W as it was not their doing, but someone in the Chinese factory deciding to use the inferior/non-spec. power supply. On the other hand, I think B&W should have more closely watched what goes on in their Chinese factory. I was not happy at all to buy and return three Zeppelin Minis from a store here in Georgia. I finally gave up as all three of the Zeppelin Minis had bad power supplies, and bought another Zeppelin Air. I LOVE my: Zeppelin Airs, my P-5 headphones, and my new P-1 speakers!!! But I really wanted a Zeppelin Mini, but after three defective ones, as I said, I gave up. Still am a huge B&W and Rotel fan. I wish I could afford the 805-D speakers! But the P-1’s are STUNNING! AMAZING SOUND!!

  • Steve says:

    Simon and Ignacio search for the recovery software on this site, it will fix that dead zepplin after error 65531 issue for you. I also downloaded the Airplay setup app for my iphone and ipad and ran that and everything is working fine.

  • Rob Hawkins says:

    Just received my Zeppelin Air, wow.. amazing, thank B&W.. i’m all mac’d and ipaded up and its awesome.

  • john tucker says:

    hi all. was wondering if anyone has found a travel case for a zeppelin? strange shape and fragility mean if i want to take it with me i need some protection. ideas?
    thanks

  • Rich Baillon says:

    Received my Zeppelin Air 4 days ago and I am becoming more and more impressed the more I listen.

    Set up was easy to my Wi-Fi network as was installing the latest firmware update. My grand daughter was most impressed with the iPod dock and was playing music immediately with no hope or instructions from the old folks.

    Highly recommended.

  • Mark says:

    Are B&W considering making a dockless zeppelin – similar to Sonos Play: 5, Bose Soundlink, Libratone Lounge?

    With airplay and optical in (e.g. for linking to Airport Express, TV etc) and I’m buying!

  • parekhd says:

    Will B&W be issuing a firmware update for the zeppelin to support Apple’s new Airplay Direct?

  • Boris says:

    Dear all,
    I have a Zeppelin and am very pleased with it. To listen to music from my Macbook, I use a mini-toslink to mini-toslink cable and am pleased with the result, but wanted to ask if some has tried to compare this setup with a USB connection. Which gives better soundquality: toslink or USB?
    Thanks.

  • Allen Hutcheson says:

    Advice for anyone with a Zeppelin Air suffering intermittent drop outs when streaming from an airplay device. Changing the channel on your wireless network should resolve this issue. Channels range from 1 to 13 and you may need to experiment to find the one that works best. For example, my wireless network was configured to channel 6 and I discovered I was able to reproduce the drop outs by simply opening an external door in the room. This also affected my Macbook in that it lost access to the wireless network. I changed the channel to 2 and the drop outs stopped.

  • Lito says:

    Does anybody tried to DOCK an iPod Touch 5th Gen. (Latest Model) in a Zep Air? can it be be distinguished by the Zep. using Lightning to a 30-pin adaptor?

  • Marcus Osborne says:

    I’ve got a first generation Zeppelin and Zeppelin mini. The mini doesn’t give me any problems but the Zeppelin has been a mixed experience. The other day their wasn’t any power to the Zeppelin so I took it to my local Zep rep (I live in Malaysia) and he has quoted me 70 quid to troubleshoot the problem. He says I need to replace the power supply board because quote “it’s a high possibility that it is faulty on the unit.” He wants another 60 quid for the power board unit which also seems on the high side.

    Reading David Jenkins comments above, I’m wondering if the Zep should be repaired for free. Can anyone help?

    Thanks in advance

  • Simon says:

    I have the same problem as Marcus Osborne and was also quoted exhorbitant prices for troubleshooting/repair because the Zeppelin is out of warranty. I did a few searches on the web and the general view is that it’s capacitor failure on the PSU board. I’m going to have a go at replacing these myself unless (as Marcus is asking), B&W will replace these know faulty PSU batches free (the distributor in Singapore wants the equivalent of 280 quid to troubleshoot/replace!!).

  • Gabriele says:

    Good Morning to everyone. I need to know if exist a blootooth adaptor to streaming music from my mac to the ZEPPELIN MINI. I bought already few adapter 30pin but no one works.

    Thank you

  • CP says:

    Hello,

    I just purchased the new Zeppelin air with lighting connector, and I was wondering if the product should come with ethernet and USB cords since it does not. I know the older models come with them but am not sure if this was a packing mistake or that it was never intended to come with it.

    Thanks

  • nitin says:

    hi… i am looking to convert my zeppelin to wireless by purchasing a adaptor….has anyone purchased an adaptor which works well and it tried and tested…..a wifi adaptor would be best but even a bluetooth adaptor would suffice.

    pls advise.

    thanks.

  • Deanna says:

    I’m with Nitin and also looking for a way to convert my Zeppelin to wireless with an adapter. Anyone have any luck?

  • Mark says:

    I’ve got a Layen i-dock bluetooth adaptor and it works great with the zep. Just make sure your zep has the latest firmware update installed.

  • Emma Heyworth says:

    Hi, I’ve got this Zeppelin and had it for a while however the standby button has never changed colour. I’ve utlised it to it’s full potenial other than a docking station, i’m keen to plug it into my TV can you anyone advise? Thanks Emma

  • Gloria says:

    I have the mini zeppelin and would like to find a Bluetooth or wifi adaptor for my iPhone 5, how do I update the latest firmware in my mini zeppelin?

    Thank you.

  • Bill Bula says:

    Love the product, great sound. One problem I have is, once I connect to my home wifi, it works for a couple of days, then I cannot find the airplay icon on any of my devices, the only way to get connection is do a factory reset, then it works fine for a few days then a reset is needed again. I have questioned support a few times but really no help. I suspect I have to revise the settings on my wireless router, I have read that changing channel select to a number between 1-11 from auto may help. Also some routers have a time out function which may be the reason for the constant factory resets. Here is my question, do you think the problem lies in my router, and if so, do you have recommended settings for my router to ensure trouble free operation?

  • Neil says:

    My Zeppelin Air works flawlessly with my iPhone docked or on Airplay, but when I dock my iPod classic (5th gen) a message on the iPod screen says it does not support the connected device. All the literature I’ve read says it should support it – what am I doing wrong, what can I try to fix the problem ?

  • Vincent says:

    Hey,

    I can read that there are a lot of problems with the zeppelins from the older generations. I have 2 zeppelins. One zeppelin mini (2009) that shuts down every once and a while and that I need to disconnect in the night, because of the hellish peeping sound coming out of the power cables and then one regular zeppelin (2009) that I already had to replace 2 years after I bought him, because there was a red light popping and then this week, the red light was blinking and eventually became a white light and so on and so on and now it doesn’t even start. I also want to say that I use this zeppelin maybe 30 times a year (not often), so it is almost untouched.

    SO my question to you Bowers and Wilkens:
    Both of the machines are under no warrant, as they are more then 2 years old, what do I do ?
    It is clearly a manufacturing problem, so will you guys replace it or have I spend 900 euros on machines that are going to break after 2 years ? What I have to call a very bad investment…?

  • Bérubé Andrée says:

    Comment je fais pour me connecter à 169.254.1.1
    J’ai une page blanche.

  • Malcolm says:

    I find that the sound from my Zeppelin does not travel well throughout the house. So, for example, if I want to hear it upstairs, I need to increase the volume to extraordinary levels to do so. So, I can then hear it upstairs but the volume downstairs is WAY too loud for anyone down there. I was wondering if there are additional speakers I can purchase so that I can hear the same sound no matter where I’m located in the house? Thanks. Malcolm.

  • Fabio says:

    I get this kind of message…

    Coproc startup error: 0x5
    execute_flash_coproc_from_init failed.

    Anyone can help???

  • Lottie says:

    Hi, I have the Zeppelin Air with the iPhone 5 docking station, but the black box with the Bowers and Wilkins logo just under it is starting to come off on one side. I believe I knocked it once and has come away. How do I put it back as I’ve tried to push it but it doesn’t stay?

  • Zoe Bowen says:

    Where can I send mine off for repair please? I can no longer dock my Iphone. So therefore it does not charge or play music

  • Jill says:

    I bought my Zeppelin four months before the air play version came out. Cannot afford to replace it with the AirPlay model but would like to know if there is device I can connect to enable AirPlay via my iPad etc.

  • Eloise says:

    Jill… If you add a Apple AirPort Express or Apple TV via the 3.5mm optical input this will give you AirPlay.

  • Steve Spear says:

    I have a zeppelin and apple TV what do i need to connect to do so i can connect vai blue tooth

  • Eloise Speight says:

    For the AppleTV you need a TOSLink to Mini-TOSLink cable. You can get cables with full size TOSLink on both ends and use an adaptor but for reliability I would recommend the dedicated mini-TOSLink design. Should cost from a few quid off Amazon or visit your Bowers and Wilkins dealer.

    To use a AirPort Express you need a cable with Mini-TOSLink on both ends.

  • DB says:

    Coproc startup error: 0×5
    execute_flash_coproc_from_init failed.

    HELP!!

  • daniel m. says:

    Hi:
    How to regulate sound from ipad 4 with ios 8, specially bass.
    Thanx

  • Nat says:

    I have the original zepellin but now have the newer iPod products with the lightning cable. Do you do a conversion kit as I am struggling to find a black adaptor that supports audio and video (I did but an adaptor wehich also plugged into the headphone socket if my iPhone 6 but it will no longer work – saying the item isn’t supported). Thanks.

  • Barry Campbell says:

    Hi,

    I have a Zeppelin Mini and am trying to play an Ipod classic through it but no audio is produced. I have updated the firmware and still no response. Ironically it plays a very old Ipod touch and an Iphone 4s but not the Ipod classic. Any thoughts appreciated.

    kind regards

    Barry

  • Bowers & Wilkins says:

    Hi Barry,
    If you can contact our technology support team here, they will then be in touch to help you with your Zeppelin Mini.

    Kind regards,
    Rebecca at Bowers & Wilkins

  • Barrie says:

    Hello,

    Did anyone get some valuable advice to make their mini work with the lighting adapter. If you could please share some of the info I would greatly appreciate it.

  • David Benham-Holman says:

    I recently have seen that Bowers & Wilkins speakers are being used in Volvo cars on the dash – what a neat idea. The notion that it joins up in discussion of is an App and in discussion of that topic then that the quality of speaker is what really counts kind of above the musical sounds that are what you might call singularities in sound. They receive sound or rather the quality of sound that yes would improve driving – a very neat notion and, indeed, the right direction to be pointed to-ward.

  • Extremely Frustrated says:

    So, my device is stuck at the solid white light. Setting this up is not trivial and I’m a good network engineer. In any case, I’m not sure which door to knock on in order to figure out what’s going on. Does it take 20 mins or 20 hours for a firmware update. This is a disaster. I spent so much money on this. Hopefully someone here can provide guidance on this one. Is there a customer service that I can talk to?

    Please help/advise….

  • Bowers & Wilkins says:

    If you can please fill out the contact us form, a member of our customer service team will then be in touch to help you with your product.

  • Ricardo says:

    I have an air zeppelin, performed the firmware update, unsuccessfully, in ultim step of 20 minutes, the zeppelin was white light, to slow flashing red light, did not go to the purple or yellow. Now when plugged in power cable a direct slow flashing red light, I can not hear music. does not work and do not know what to do. already tried the zeppelin recovery utility however unsuccessfully. Help

  • Matt says:

    Hello B&W, We have a first generation ZEPPLIN speaker Z-1032835, and wondered if there is a software update for that model that allows the new iPhone 6s to run utilizing the apple adapter?. We are having trouble connecting the iphone6s via the apple adaptor, as it is not being recognized. Thank you, Matt.

  • Bowers & Wilkins says:

    Please click on the following link to be directed to the support page for the Zeppelin. There you will find the latest firmware version for the Zeppelin to download and install on your PC/Mac. If you are still experiencing issues docking an iPhone 6s please contact our technical support team using the second link so they can troubleshoot with you directly;

    http://bowersandwilkins.custhelp.com/app/home/p/6,26
    http://bowersandwilkins.custhelp.com/app/ask/p/6,26/

  • luca says:

    I cannot manage to upgrade the firmware and an ipod touch 4gen won’t play any music while connected .

  • Neil says:

    Hi
    I have the new Zeppelin Wireless. Really happy with it, apart from it dropping AirPlay a couple of times needing a reboot. In this original article it mentions being able to adjust the bass whe connected on the iPod. Does this have to be a lightning connector? I am connecting using Bluetooth / aux / AirPlay. I would love to know if the menu item allowing you to increase the bass is available to me on my iPod. I know you can change the EQ through the music settings to bass booster, but that just muffles the sound.
    Any advice welcome, thanks.
    Neil.

  • Frank Schmidt says:

    Hello,

    I want to upgrade my Zeppelin to the latest lightning connector and/or Wifi possibility.
    Do you have an upgrade kit for that?

    Thanks
    Frank

  • Bowers & Wilkins says:

    Sorry to hear this, please complete our contact us form http://bowersandwilkins.custhelp.com/app/ask/p/53,7/ so that a member of our customer service team can advise you on your firmware issue directly.

  • Bowers & Wilkins says:

    Hi Neil,

    The Zeppelin Wireless doesn’t feature any tone control ability. If you wish to adjust the sound, for example the bass levels you will need to use the EQ settings on the streaming device (iPod etc.)

  • Bowers & Wilkins says:

    Hi Frank,

    Unfortunately it is not possible to upgrade the Zeppelin to work with Apple’s AirPlay technology, as the speakers hardware is not capable of supporting wireless streaming. As well as this, we do not manufacture an adaptor that will enable this functionality.

    We can however confirm that it is possible to connect the Zeppelin up to an Apple Airport Express in order to stream audio wirelessly via AirPlay to your speaker.
    To do this, you will require a 3.5mm to 3.5mm headphone jack cable to connect the Airport Express to your speaker via the Aux socket located at the rear.

  • Per Krogh says:

    I have a 1st generation zeppelin bought in 2009. I have tried to hook up an Argon BT2 Bluetooth adapter via the optical port and into the mini jack on the Zeppelin, no sound what so ever. Since the D/A converter in the Zeppelin is superior the Argon’s, this is my preferred option. Optical connection via Airport Express or Apple TV works fine. The Argon is sampling at 24bit/192 kHz, which receiving unit must support. Can not find what the optical port on the Zeppelin supports, I presume this is the problem or what ?

  • Bowers & Wilkins says:

    The Zeppelin was never designed to be used with Bluetooth streaming and therefore may not be compatible with Bluetooth dongles.

    We can however confirm that it is possible to connect the Zeppelin up to an Apple Airport Express in order to stream audio wirelessly via AirPlay to your speaker.

    To do this, you will require a 3.5mm to 3.5mm headphone jack cable to connect the Airport Express to your speaker via the Aux socket located at the rear.

  • Cesar Hidalgo says:

    I am dissapointed to hear a buzzing noise and a red light flashing instead of the blue light. My zeppelin is more than two years old so I guess that the repair can be too costly. I thought that this Hi Fi would be my final one but I will need to buy a new one. I know only one thing: I will never buy something manufactured by B&W. It is not reliable because I made a very light use of the system with sporadic auditions per month not even per week. Expensive products can be worse than cheap products because I bought a more protable system from other manufactured costing me three times less than the Zeppelin and it is still working.

  • Leandre says:

    My air Zeppelin is not workin anymore…. White led Ligh is always on…. Can you Help me…. ;)

  • Marcos says:

    Kind of 6 years since i bought my zeppelin, and now i´m having the static noise problem. So my ipod doesn´t charge, nor my wifes and when i plug it in, this annoying sounds appears. I´ve read that this is a common problem with the zeppelin family. And since i´m out of warranty i´ll have to pay to repair something that it was not for bad use, added to the fact that im living in Chile, and here is kind of an oddisey to find a place to repair this kind of devices.

    Could anyone give me a solution to this issue?

  • Salman says:

    i have bought a zepplin wireless.
    Q. What is the ideal placement distance from back wall ?
    How farr ideally fro. Side wall/walls?thanks

  • Bowers & Wilkins says:

    You will need to get in touch with your local Bowers & Wilkins distributer to arrange a repair. Here are their details:

    FG HIGH END LIMITED
    Business Center Costanera La Dehesa
    Av. Raul Labbe 12613 Local 6
    Lo Barnechea
    Santiago

    Tel: +562 29549797 – 22467229
    Email: ventas@fghighend.cl
    Web: http://www.fghighend.cl

  • Bowers & Wilkins says:

    Please get in touch with our technical support team, who will be able to help you using the link below.

    http://bowersandwilkins.custhelp.com/app/ask/p/53,7/

  • Bowers & Wilkins says:

    Please visit our support site at the link below to find out more about the red flashing light and to help reolve your issue.

    http://bowersandwilkins.custhelp.com/app/answers/detail/a_id/1134/p/53,7

  • Bowers & Wilkins says:

    Please get in touch with our technical support team who will me able to advise on this matter.

    http://bowersandwilkins.custhelp.com/app/ask/p/53,7/

  • Bowers & Wilkins says:

    Please visit our support site for further information on how to best position your Zeppelin Wireless.

    http://bowersandwilkins.custhelp.com/app/answers/detail/a_id/2760/p/53%2C231

  • Chris rawley says:

    Please help? Recently purchased the b&w z2.
    How can I connect my old iPod as AirPlay not supported
    No update available.
    I guess 3.5 aux jack to jack?? Will the sound work??
    Thanks

  • Bowers & Wilkins says:

    The Z2 can be connected to devices such as older iPod’s via the AUX input on the back. Simply connect the iPod to the Z2 using a standard 3.5mm stereo cable via the headphone output socket on the iPod.

    Further details can be found in our connectivity guide for the Z2 on the below link;

    http://www.bowers-wilkins.co.uk/Downloads/Product/Manual/Z2_Connectivity.pdf

  • Fernando mendonca says:

    I wanted to help. Yesterday I went to turn on my zeppelin and called for a minute and then turned off completely . since then can not connect again. does not turn on more light and no sound fans . I changed the cable. I tested the original cable on another my device and is working well. I can do about it. it has an internal fuse . I do not know what to do please help me. I live in London.

  • Bowers & Wilkins says:

    Sorry to hear you are experiencing issues with your Zeppelin, from the description of the issues you are experiencing the Zeppelin will need to be returned to us for assessment and repair. Please use this link to contact our customer service team who can help arrange this for you; http://www.bowers-wilkins.co.uk/contact_us

  • Stephanie Yang says:

    I have an old version of Zappelin (not lightening connection). Is there any option to either trade-in for a newer one or some sort of adaptor? Thanks.

  • Adrian says:

    Is it possible to have my 30-pin Zepplin Air upgraded to a lightning connector?

  • Bowers & Wilkins says:

    Unfortunately it is not possible to upgrade the connector on the Zeppelin Air to the newer Lightning connector version.

    The following FAQ’s found on our website will provide further information;

    Answer Link: Changing the connector on my iPod speaker dock to the new Lightning connector http://bowersandwilkins.custhelp.com/app/answers/detail/a_id/1418

    Answer Link: Apple Lightning to 30-pin adapter compatibility with my Bowers & Wilkins speaker dock http://bowersandwilkins.custhelp.com/app/answers/detail/a_id/1416

  • Bowers & Wilkins says:

    Please click on the following links to be directed to helpful FAQ’s found on our website for information regarding Lightning connector adaptors;

    Answer Link: Changing the connector on my iPod speaker dock to the new Lightning connector http://bowersandwilkins.custhelp.com/app/answers/detail/a_id/1418

    Answer Link: Apple Lightning to 30-pin adapter compatibility with my Bowers & Wilkins speaker dock http://bowersandwilkins.custhelp.com/app/answers/detail/a_id/1416

  • Kerim Tanovic says:

    I have zeppelin air with 30 pin connector. As I no longer own any 30 pin iOS devices, I am unable to change bass level. I don’t want to buy dock lightning adapter because I exclusively use airplay option.

    It would be very kind to create firmware update enabling bass level adjustment through control app. I am sure many existing owners have the same issue. Or at least some would like to adjust bass remotely from listening position.

  • Bowers & Wilkins says:

    Unfortunately we are unable to enable tone control functionality via the Control App.

    It is only possible to adjust the bass levels by docking a compatible Apple device.

  • Beto says:

    Hello; i have the zeppelin wirless, i read that the zeppelins converts everything to 24/192 but when i check in the midi/audio application from my mac while streamlng to the zeppelin it just says 16/41 why is that? Is the zeppellin really doing the upsampling to 24/192? Its says 16/41 using ariolay and also bluetooth. I hace another bluetooth speakers thar shows other sampling rates like 24/96 etc.
    Thabk you.

  • Bowers & Wilkins says:

    The Zeppelin Wireless does indeed feature a 24-bit DAC, up sampling audio received via a wireless stream including AirPlay and Bluetooth.

  • eric cahill says:

    we possess an older zepplein which hasan ipod/iphone dock . we would like to use bluetooth with the zeppelin

  • Bowers & Wilkins says:

    The Zeppelin Wireless does feature a 24-bit DAC, up sampling audio received via a wireless stream including AirPlay and Bluetooth.

  • Bowers & Wilkins says:

    Unfortunately it is not possible to upgrade your Zeppelin Classic to work wirelessly, as the speakers hardware is not capable of supporting such functionality. As well as this, we do not manufacture an adaptor that will enable direct wireless streaming functionality.

    I can however confirm that it is possible to connect the Zeppelin up to an Apple Airport Express in order to stream audio wirelessly via AirPlay to your speaker. To do this, you will require a 3.5mm to 3.5mm headphone jack cable to connect the Airport Express to your speaker via the Aux socket located at the rear.

  • Charles Dantas says:

    I’m so in love with my new Zeppelin Wireless, But I did notice that when I use the 3.5 “adapter the sound loses a good deal of performance. I wonder the cause is some kind of mismatch of that type of adapter / cable, or if that loss is to be expected.

  • Geoff says:

    Hi my Zeppelin Air works perfectly using airplay and docking my iPhone 6plus and sounds amazing, however I do have my Zeppelin connected to my Samsung tv via a audio optical cable but have only just noticed it doesn’t get very loud like it does when I use it without obviously using it through the tv.Please help this is bugging me now as I can’t find any settings on the tv/sky box that would have anything to do with it

  • Jeremy parkin says:

    I have a mk1 Zeppelin which I love. Recently all
    The lights have ceased to work but the unit sounds as good
    As ever. Time for a trip to Worthing or is there
    A simple answer?

  • Bowers & Wilkins says:

    Your Zeppelin will need to be booked in for repair. Use the contact us link to arrange this with our returns department; http://www.bowers-wilkins.co.uk/contact_us

  • Bowers & Wilkins says:

    When using the AUX input you will need to ensure that you are increasing the volume level on the TV and on the Zeppelin Air equally until you reach the desired level.

  • Bowers & Wilkins says:

    When using the AUX input you will not be taking advantage of the Zeppelin’s internal DAC and instead this conversion is completed from the source end, you may therefore notice a slight drop in quality as a result of this.

  • Suzanne says:

    Hi My Zeppelin was buzzing for some time and now no red light mostly and, when it does occasionally show, will charge iPhone but not play music via speakers. What could be issue? Well out of warranty…

  • rebecca says:

    Please use the following link to get in touch with our customer service team who will be more than happy to assist; http://www.bowers-wilkins.co.uk/contact_us

  • Darren James says:

    My Zeppelin (original with i pod dock) has now malfunctioned for the third time with the last repair being May 2016 .. So I contact Bowers assuming the previous repair is still under warranty and guess what, its only 90 days! So they want yet another £80 to repair this unreliable substandard product! Unbelievable.

  • Bowers & Wilkins says:

    Sorry to hear you are experiencing issues with your Zeppelin. In order to determine the exact cause of the issue you will need to send the Zeppelin to our service centre for full investigation. Please use the contact details found in this link to get in touch with our customer service team who will be happy to arrange this for you;

    http://www.bowers-wilkins.co.uk/contact_us

  • Mo Dowling says:

    Dear Sir / Madam .
    I Have A Vep Air Lighting .
    How Or What Do I Need To Dock My i Phone 4S .
    As I Don’t Have Wi-Fi Anymore?

  • Stefan says:

    Afternoon,

    I own a B&W Zeppelin, not the ‘Air’. I’ve recently had a problem with it insomuch as anytime anything (iPod, wifi dock or phone) Is plugged into the dock, I am getting severe interference. When I take the device out, the interference remains. It does go away, when you switch the unit off then on with nothing in the dock though. It must be the actual dock component that is damaged, but would appreciate your view.

    Thanks,
    Stefan

  • Bowers & Wilkins says:

    It is not possible to dock a 30-pin device such as the iPhone 4S onto a Lightning connector.

    If you do not have a Wi-Fi connection to stream via AirPlay you will need to use a 3.5mm stereo cable via the AUX input on the back of the Zeppelin Air;

    http://bowersandwilkins.custhelp.com/app/answers/detail/a_id/2760/p/56

  • GP says:

    Is it possible to stream music to 2 zeppelins simultaneously? I have one in our lounge but in order to get a bigger sound I was thinking of buying a second one and streaming to both.

  • Bowers & Wilkins says:

    Hi Stefan,

    Sorry to hear you are experienecing a problem with your Zeppelin. Please get in touch with our customer service team who will be able to advise you further on a return for repair.

    http://www.bowers-wilkins.co.uk/contact_us

    Kind regards,
    Bowers & Wilkins

  • Bowers & Wilkins says:

    You can stream to two Zeppelin Airs/Wireless via AirPlay simultaneously, but only when using iTunes on a windows PC/Laptop or Mac.

    Simultaneous playback is not supported via IOS devices like iPhones/iPads or iPods. These only allow playback to one Airplay device at a time.

  • Andrew Tonkin says:

    Regarding bass adjustment with an iPod / iPad device connected, does that alter the tone of sound regardless of input or only that played via the Apple device? I’m tweaking it now, on an iPad, whilst playing a CD separates unit connected by optical cable. I can’t decide if its having an effect, but I know tweaking an iTunes equaliser, for example, tends to have a delayed reaction so I wondered if the tone control has a similar delay/phased response after adjustment such that a change is harder to discern? I noticed sometimes adjusting the volume on the Zeppelin brings up, and moves, the volume control visulisation slider thingy on the iPad and sometimes not. That’s the trouble with these Zeppelin’s … its all a bit hit or miss and luck of the draw as to whether eg. WiFi link works or is utterly dead, or now whether I’m really adjusting the bass or just imagining it. WHY OH WHY NOT FIT PROPER BASS AND TREBLE CONTROLS IN THIS FIRST PLACE?!?!?!!???

  • Bowers & Wilkins says:

    Hi Andrew,

    Contact us directly at support@bowers-wilkins.com so we can confirm exactly what your setup is and work out what your issue is – and most importantly how we can help.

    Alex
    Bowers & Wilkins

  • Jamshed Bhumgara says:

    My Zeppelin Wireless is placed on a wooden shelf, attached to the wall (ear level) below my TV. The speaker is about a foot out from the rear wall. The sound is a bit hollow and boomy – I was wondering whether I need to isolate the speaker from the shelf? Any advice on placement – should I be considering some form of isolation material (foam/ granite slab) under the speaker?

    Thanks in advance.

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